Lavi Spa - Ottawa (IL)

5 /5 Karla Head: Ive never wrote a review before but I had to this time. A few weeks ago I picked my mother up from a local nursing home there in Marseilles and was taking her back to live with me in WI. and I wanted to treat her to some special treatment so we went and had her hair cut and when I mentioned having her nails painted the girl at Cost Cutters said to go down the strip there to Lavi Spa. It was closing time but when I explained to the woman who (from my understanding) is the new owner that I just wanted to get my moms nails painted she said "come on in and we will take care of her". Well not only did the woman paint my moms nails, but she sat there and took her time listening to my mom repeat herself many times (she has short term memory loss) over and listened. She was absolutely wonderful to my mother!!!! Even though my mom doesnt really remember that day; she sure remembers "the sweet little woman who painted her nails so pretty" for her. There are many people in this profession (I know because I regularly get my nails done in WI) that do your nails, take your money and out the door you go. NOT THIS PLACE. I can not say enough for the way this woman treated my mom. She was such a joy. So God Bless this salon and I wish you MUCH success. You deserve it. Thanks from Appleton, Wisconsin!

1 /5 J M: The service wasnt good, I got a mani pedi, and it was 45 and then all of a sudden it went to $78. I couldve gotten my hair done for that and all I got was gel polish and nails. I am livid. You bet youre a** I didnt give a tip either. The heels of my feet look like they werent even done.. I will NEVER go back there. Id like to know why I was charged an extra $33 to what I was originally told. Im on vacation from Las Vegas and pay way less out there.

5 /5 Rachel Dutton: This location has new owners!! I quit going to this nail place years ago due to the awful service and rude staff. However, I gave them another chance a couple days ago. They told me 15 minute wait. I agreed to wait. It was a 15 minute wait not a 30 minute wait, that was more than common with the previous owners. My pedicure is perfect and my paint only manicure is the best I have ever had. I will be back.

1 /5 Amber: Always rushed. Asked for pedicure. The towel burnt my feet. When it was time to paint my nails my nail tech went and started on someone else. I intially thought hes just getting someone else started. I was mistakened. I sat for 40 minutes then finally spoke up, my fault for waiting so long to say something but Im just soft spoken and have worked on customer service so I didnt want to be rude. I asked who was supposed to be painting my nails, and received a response of "he asked if you wanted anything else and you said no" I said I asked for a pedicure and need my nails painted. Then he reached for my hand in a rude manner. I pulled away and said I need my toes done because I asked for a pedicure. They were surprised when they looked down and had naked toe nails. Finally when a different nail tech came over they rushed it so bad. Polish all over my toes. Will not come back. I understand when its busy but I made an appointment. All I received was an apology no offers for discount or any other services to compensate my 40 minutes of wasted time.

1 /5 C B: RUN, do not walk away from this place!! Beyond rude, constantly new tech but still expect top $$$. Could have done my heels better on my own. Watched them put cheap polish into quality bottles. Owner is even ruder; insulting when refusing her waxing service.