Lilys Nails & Spa - Waterloo (IL)

2 /5 Syd Sanderson: I have heard really good things about this nail salon so I tried it for the first time a few weeks ago. The first time I went in I had a gentlemen that did my nails. Needless to say, he did a great job and I thought the pricing was very reasonable. I decided to come back for a second time a couple weeks later which happened to be today. When I walked in the salon it seemed pretty busy, however I went ahead and took a seat. After waiting around 30 minutes a lady had me come sit at her table. I waited for her to finish a pedicure for another customer. Once she came over she was very visibly in a hurry. As people were coming in and out she began to work quicker. I noticed that she didn’t spend any time on my hang nails or making sure that there wasn’t any polish or glue on my skin. I felt pushed out at the end. After I washed my hands and walked towards the register I was visibly upset. She came over and said oh it’s just glue and filed only 2 of my nails. I left super disappointed. After spending money and time at the nail salon the last thing that I want to do is come home and file/scrape the skin around my nails to make them look acceptable for my plans this weekend. Unfortunately, I will be finding a new nail salon after this experience. I had polish on my skin, glue on my skin, hang nails, and you could see through the polish because she didn’t do enough coats. I understand that it’s busy and there are a lot of customers, however it would be nice to receive the service that I am paying for. I will include pictures below.

2 /5 Leana Houghlan: This is so crazy I have to do this but the only good employee is the male who works in there. I got a pedicure bcuz I have extra skin on the bottom of my teeth. The woman pulls my foot out of the water and says "wow "shaking her head and mind you there are multiple ppl in the room and can hear her! This is uncalled for! I cant control my foot condition! The women in there need to take some customer service lessons and attitude management classes!

1 /5 Abbi Posey: this place is honestly horrible. or it’s just the person i got to do my toes. it looks like a CHILD did my toes, shi maybe my niece could do a better job then them. In my book these look like they are worth $10.

1 /5 CraftyNanny Designs: Gave this place two attempts, and this place is horrible! Went with friends yesterday and had an appointment. Specifically said when I called we wanted to stay together…. Didn’t happen! Our appointment was started WAY late and by the time they started our pedicures the water was cold. Never asked what style of pedicures we wanted until I spoke up and that made the women doing one of my friends services mad and frustrated. Our manicures were basically cold water, cutting the nails and painting! I spoke up twice about a toe nail not being cut and was ignored by my lady. During my manicure she and the male were having a heated discussion that made me uncomfortable and just wanting to leave. Don’t have all the colors they say they offer. We were not the only people told to pick different colors. When we sat and waiting for our last friend to finish hers we all found spots on our nails unpainted. Then today I found two of my nails cracked and peeling up both have broken off now. Nothing will ever make us come back here. This was suppose to have been a nice fun relaxing girls day after an unexpected death but turned into a disappointment.

1 /5 Kristien A. Hernandez: I am not a stranger to a pedicure. I had been getting gel pedicures back to back for a few months. I was prepared to get a gel pedicure at Lilys Nails, but red flags popped up causing me to change my mind. The first flag was the manicurist peeled off my gel polish with those tiny tweezer clippers. In my experience, a drill with a sander attachment is used; not peeling it off by hand. Second flag, the manicurist clipped my nails right away with out asking,(I’m used to establishments asking if you prefer nail clippers or file down). I was disappointed to see how uneven and short my nails were. This is when I quickly changed my mind to regular polish pedicure- the damage was done why would I waste more money. *****I did not just walk out as I should have, as I was treating someone else to getting their nails done at the same time.They did not have shared experience and I made the best out of a TERRIBLE experience. In the short clip, you can see that the regular polish service I received was extremely low quality and poorly done. I did insist someone else come and clean up/correct the pedicure before I left. Funnily, the new person had the nerve to ask me what I needed to be fixed as she in real time was fixing everything that visually needed correcting. *I really believe the male manicurist that worked on me today must have been the owner or something close to it because they did pocket the tip I directly handed to another manicurist (the one that did my companions nails) * ma’am, I don’t know why you thought I’d want him to have a tip after I just complained about his work. If for some reason the word didn’t get to him let me say it here- You did not earn that tip, I would have walked out, do better, this review is deserved. -Will not be back.