3 /5 Carley M: Edit: update 3/29 - after the salons response, I had to come back twice within the 7 days because the acrylic broke in three nails and the paint was chipping. The second time I came in, I was sat with the original lady. It was clear she did not want to work on me, soaked my hand (for no reason it seemed) and walked away, leaving me alone for about 15 minutes.. anyways, Lily and Terri were both fantastic and fixed the issues that were clearly the First woman’s mistakes. Adding a stat for the salons response and Terri and Lily.
I’ve been coming here off/on for a year and this is by far the worst experience I’ve had. 0 stars for 1st woman but Sarah (D.) deserves 5 stars.
Came in at 2pm to get a full set. I wish I’d gotten the 1st woman’s name but she was horrible. While “applying” the monomer, she was literally splashing all over my finger and was using a brush that was entirely too large and using so much acrylic. After this, I noticed there were so many gaps between the acrylic and my cuticle (1st picture). When I pointed it out, she asked “oh do you want more?” And I responded yeah, I’ll need a refill within the hour???
After this interaction, I figured she’d use a smaller brush but nope, pulls out another large brush. I stopped her then and said I wanted to get someone else.
I will say I’m pleased by Sarah’s work and correction, she did phenomenal and was very sweet.
However, I’m beyond shocked they still charged me full price ($75) after being there for 2.5 hours and having to request to have someone else and even more they tried to get me to do a pedicure same day.. I’ve already spent too much of my Sunday being irritated, annoyed and upset during an appointment that was meant to help all of that.
My skin has chemical irritation from the first’s application (3rd picture) and under the nails theres so much acrylic build up.(2nd picture). AND a nail has already chipped, 15 mins after being home! (4th picture)
All in all, I doubt I’ll be back unless I work only with Sarah. She is the saving grace there. Sarah did the best with what she could with the first person’s horrendous ground work.The actual nails look extremely pretty and I’m pleased with her work.
I could only imagine the amazing work Sarah can do without being given the mess of someone else’s.
