1 /5 Jaycee Cakey: I have never in all my years have had a real complaint about a haircut and I have 3 daughters with long hair as well as myself with long hair. We don’t get haircuts very often, but when we have we have normally gone to the Geneva location off and on over the years. We don’t have anyone particular we see, but have had decent haircuts over the years with everyone we have seen.
However, the haircut that my youngest daughter received last Saturday, 1/18 at noon by Amanda was pretty devastating. I know this is dramatic, but hair is pretty sacred to a lot of people. My youngest daughter who is 13, has particularly beautiful long red hair. We showed her the picture of what we were looking for, which is the same exact picture that we have showed every stylist for at least 3 years, without an issue. It’s always the same haircut communicated as long layers, clean up, show the picture attached and that’s it. Amanda said she recommended that we cut off to a certain point which was below her waist, and showed me and I agreed which was a pretty normal recommendation.
You can’t really be near the stylist in that studio as it is crowded and everything is so close together. I trusted that everything will go well since it wasn’t really asking much. My other daughter was also getting a haircut at the same time so I kind of sat between. I’m so mad at myself for not watching her closer. Towards the end of the cut I noticed that Amanda was diffusing her hair so I walked over and asked about it since I thought that was unusual and since blow outs and hair washing are part of the cost and you have no choice to take them out of the price. I knew right away that the cut was horrendous and she ruined my daughter’s hair, but I unfortunately already checked out and tipped both stylist well about 20 minutes before since my other daughter was done and had to check her out.
My daughter’s hair is chopped, meaning the choppiest, most terrible layers that I didn’t think was possible. Nothing goes together. She literally ruined her hair and it will take at least a year or two to maybe get back to where it was and able to be blended better. A year or two! That’s how much damage she did! She cut way more off the bottom than she initially showed me. Her hair is cut in a severe v shape which has never been or happened before. Her bangs are an inch above her eyebrows. Nothing is blended in and somehow she made it incredibly frizzy with this cut. I think the pictures will say it all. Again, this is the same “haircut” that she’s had for at least 6-7 years of her life with the same instructions and results every time. Her hair was still very wet when we left and not styled at all. On side note I have had a few times in the past few years where they have either skipped the washing or blow out portion of the haircut on my daughters. I have never complained but if it comes in the price, it should be done everytime.
I know there is technique and some artistic deviation that goes into a haircut. However, this was a heinous, violation of a haircut. We get sad looking at it. It’ll grow out but it’ll take a long time to get there. They just lost 4 customers because we are never going back there again!
Again, I think the pictures will tell the story.
1. Picture of my daughters hair 1 month before the haircut
2. Picture that we have shown stylists for 2 years.
3. Picture of what her haircuts usually look like.
4. Picture of what it looks like after the haircut with Amanda.
The Corporate office did respond as well as the local manager. They offered my money back which I did appreciate, and gave me a credit which I don’t plan on using. Nothing much else you can do. You can’t fix it.
