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Macoupin County Health Department - Carlinville Melinda Gallup: Called 7/19/24 for a dental appointment. They couldnt get me in until middle of November for a broken tooth. OK, itll have to do, right? Then they call in September and tell me they have to reschedule to end of January 2025, 6 months after my initial phone call for a very painful broken tooth. I get there, they tell me they cant help me with the broken tooth, and gave me a list of oral surgeons. They schedule me to come in the next day to have a cleaning and more x-rays done. My boss wouldnt allow me to come in an hour late, so I call to reschedule my appointment. The woman on the phone says, "You didnt give us 24 hours notice..." It wasnt even scheduled for 24 hours before I had to cancel! Ridiculous waste of time, not to mention the waste of gas since I had to drive an hour to get there. Youre better off saving your money up and going to an actual dental office. Carlinville Family Practice Center, a division of Macoupin Family Practice Centers, LLP - Carlinville Derek Hauser: Thank you Katie for being very rude and unprofessional while I was on the verge of a mental health crisis. Not everything is black and white maam. Your attitude and demeaning tone was unwarranted. You should not be in an office dealing with potential mental health patients with the nasty attitude you have. After calling 3 other doctors I was able to get an appointment to get my medication.....without being demeaned or talked down to.
Edit: I have been going to this office for over 10 years and the docs are great! This is my first terrible experience like this. I will be filing a formal complaint. Kravanya & Boente Family Dentistry - Carlinville Nicole brawley: At this practice you will feel welcomed. Hygienist takes their time and explains things clearly. There is absolutely no pressure with their office selling things you don’t need. Dentist is wonderful and truly takes their time with your exam. Also, the office is extremely clean! Bankhead Orthodontic Specialists - Carlinville Melisa Hillman: I have only had an initial consultation appointment with for my son, but we were very impressed at the Carlinville office. My son was very fearful about going to the orthodontist after we had a consultation appointment with the office in our hometown. I was also not happy with the other orthodontist. At Heintz & Bankhead the staff was great and the orthodontist restored both our confidence in having the work done. He was very thorough, very knowledgeable, respectful, explained everything clearly and was very personalable. We will definitely be get the work done here! Elizabeth E. OBrien, MD - Carlinville Deborah King: Nurse was friendly and knowledgeable. Dr. OBrien was wonderful. She spoke to me like a friend. I appreciated her level of empathy and her knowledge of my problems. 5 stars for the practice. Carlinville Family Health Care - Carlinville Emily S: Feel free to go here if you’re okay with being lied to and reported for child abuse/medical negligence when you did nothing wrong.
I had called the office (my daughter and I had been patients here for roughly 5 years) to see about getting her an interim appointment for her mental health situation. She’d already been referred to an NP specializing in mental health but the appointment was not for another week.
When I called, I tried to explain to the nurse, JENNIFER, what my daughter was going through/to see if she could be seen. JENNIFER cut me off before I could finish my explanation and sternly demanded that I take my daughter to the ER. I advised I did not consent to this as my daughter was not in active crisis mode. JENNIFER then said “fine, then we’ll just send an ambulance to your home to take her.” I advised I did not consent to this either because again, my daughter was not in active crisis mode.
JENNIFER then rudely told me she was going to talk to the doctor (the one my daughter had been seeing for a year) and then put me on hold for over 20 minutes. When she came back on, she advised that she was still talking to the doctor and said she’d call me back.
JENNIFER did not call me back, so I called the doctor’s office myself to check on the status of the call. Another nurse named Paula answered, advised that JENNIFER wasn’t available, and when I asked if JENNIFER had talked to the doctor, Paula advised that JENNIFER wasn’t able to talk to the doctor because the doctor was with a patient. I was told no one was available and to seek help elsewhere. I signed my daughter up for an online telehealth appointment at that point just to get her some help.
Lo and behold, the next day, my daughter was pulled out of class by DCFS and a police officer. Why? Because the doctor’s office had reported me for child abuse/medical negligence because I said I did not consent to forcibly taking my daughter to the ER when she was not in an active crisis.
The DCFS visit scared my daughter to death and exacerbated her mental health issues that I tried to seek help for in the first place. DCFS also came to talk to me and advised the report never should have been made, it was groundless, not credible, that I did nothing wrong whatsoever, etc. The police officer said the same thing.
I now have zero trust in Carlinville Family Health Care and have transitioned both my care and my daughter’s care elsewhere.
So thank you, JENNIFER for falsely reporting me for medical negligence and for severely exacerbating my mental health conditions, my daughter’s mental health conditions, etc. She’s now being bullied at school for the DCFS visit.
I have since filed a formal complaint against the medical staff responsible (JENNIFER ) at Carlinville Family Healthcare and have spoken to an attorney regarding defamation.
A representative of Carlinville Family Healthcare has since called to profusely apologize. They also admitted the call never should have been made but apologies cannot undo the damage.
JENNIFER, you clearly do not understand cause and effect, nor that your actions have consequences. It’s just a shame that my daughter and I are the ones who have to suffer those consequences due to your poor judgement and baseless accusations. I actively reached out to get help for my daughter at a medical facility yet you reported me for child abuse and medical negligence?? Oh, and thank you for lying to me about talking to the doctor when you clearly were not. SHAME. ON. YOU.
I will also be reporting JENNIFER to DCFS for making false claims according to their complaint procedure.
