Charlotte Russe - Rockford (IL)

2 /5 Emma Jackson: Quality of the clothing is great, but my experience with the employees was horrible. I found many items that were marked down as labeled on the tag. I went to check out and the lady thought she could change the prices. I was watching the checkout screen and all of the prices. I told her that some of the tags were not matching the screen and she told me that I was reading it wrong. So I asked her how much the pair of shorts were that she had rung up. The tag was marked down to $5. She said that it was $10 and that the tag was how much you subtract from the original price. I asked her to explain this to me and she kept ignoring me and telling me the total that I owed her. I told her she could take the shorts back. Either their system needs to be corrected or the employees need better training. What ever the reason, her attitude was ridiculous and uncalled for. Will not be returning.

5 /5 Lizzie Johnson: I like Charlotte Russe they always have great deals the staff is very welcoming I’ve been going to Charlotte Russe for years and there’s this one employee Paige she is very nice friendly helpful and memorable I like her a lot she definitely adds a welcoming vibe I think she deserves a raise great customer service she’s also one of the reasons I frequent the store

5 /5 Jessica McDonnell: I’ve missed this store and I am so happy to see it back!! Paige was very helpful with getting me the correct sizes for dresses. I had a great experience and the store was very clean, everyone was professional.

1 /5 Lisa Miguel: staff was not friendly at all, was a $5 dollar for leggings and charged me and my friend half the price. false advertisement. as well as staff was talking so quietly and slow. never coming back here again.

1 /5 jordanka bauer: Everything is very messy. Clothes everywhere on the floor, mannequins laying on the floor, and rude cashiers.. I never complain about stores, but this was bad. Imagine a teenager’s messy room.