1 /5 H McNamara: Two days ago, I purchased a pair of (used) tan suede high-heeled booties for $25 to wear to an upcoming event. I noticed on the receipt, it said, "Clothes Mentor Return Policy: Returns accepted within 7 days of purchase, with tags attached and receipt present. In store credit only. Non-apparel and sale items are not returnable." I thought that was fine because if I decided against the shoes, I could exchange them and buy something else.
Today, I found a nicer pair of (new) black leather booties at DSW down the road for pretty cheap and bought them. I then went back to Clothes Mentor to find out that tan suede high-heeled booties I got there are considered non-apparel items(!) and they would not return them for store credit--even though the tags were still on the bottom of the shoes and they had not been worn... and if theyd accepted my exchange, Id just be buying other things from them.
Over the years, Ive gotten more and more disappointed with Clothes Mentor. The staff turnover is high, I either see Sears or JCPenneys labels mixed in with high-end designer stuff and all overpriced. When things do go on sale, my size is always picked over. Today when I pulled up to find that they would not exchange the shoes I bought 2 days ago, there was a U-Haul packing up the Platos Closet store next door. This is bad for Clothes Mentor as they do get a bit of crossover business. I can see that this store in Westlake will keep going downhill.
