1 /5 Kimberly Houston: I have shopped at Eddie Bauer for several years and never had a problem with purchases or returns till this year. I placed an order online for 4 flannel shirts for my husband a few months ago. I also needed some new long sleeved v-neck shirts and couldnt find any colors that I wanted online so I called the Peoria IL store, the closest store to my house, and talked to Jeanette who advised me that they had 3 of the colors I wanted. I gave her my credit card number and she shipped them to me but when I received them, they were crew neck. By then my husband got his flannel shirts but they were too small. I called Jeanette at the Peoria store and she said I could return them with the flannel shirts, which I did. I also included all the appropriate paperwork-receipt and reason for return. I received credit for the flannel shirts on my credit card account but not the 3 long sleeved shirts so I emailed their Customer Care department. I received an email back stating that I would get the missing credit in 10 business days. I did not receive that credit so I called the Customer Care department and talked to Terri B. who advised me that they did not have record of receiving those three shirts so they could not give me my $47.81 back. I requested a manager and she said she would refer the issue to one and call me back. I didnt receive a call back so I call the Customer Care department back again and was informed that per the manager, since they didnt have the shirts, they couldnt credit my account. I asked her what I was supposed to do and she suggested I call the Peoria store. I did that and spoke to Emily and she said that I should call the Customer Care department and I explained to her that I had already done that. I requested that she escalate the problem to her manager and she said she would. She didnt call me back so I called her and she basically said the same thing as the reps at the Customer Care department, that they couldnt give me credit because they didnt have the shirts. Anyway, they had to have received the 3 crew neck long sleeved shirts because they received the flannel shirts in the same package and credited me for those. So now I am out $47.81 and really have no proof that they were in the same bag. I have been a loyal customer for 40 years and I havent been treated fairly. First I was shipped the incorrect product and now I have lost the purchase price of $47.81.
