Old Navy - Geneva (IL)

1 /5 Aimee Pacheco: I would to start by saying I am an old navy card member and have spent over 1k in the last few months in this store. Today I had the unfortunate experience of being denied any options when trying to return a brand new suede brow jacket because it was over the 30 day return period. I was shocked considering it was new and never work and I wanted to return because it was too big. The manager Miriam refused to even give me store credit saying it was policy not to accept them beyond a certain period. The nice cashier said all she needed her to do was override it. This mean it was within Miriam’s power to override this and keep a loyal customer. It’s unfortunate because I went to another Old Navy nearby and all they asked was for an ID and they were able to provide me store credit. This only goes to show that what Miriam CHOOSE not to help me with the excuse that it was company policy. Now I will take my money to a store who’s management is focused on the customer experience

1 /5 Heather Jones: I just made my last purchase at Old Navy. Making you decline the discount on their pin pad because you don’t want to open one of their credit cards. No means no period! The snarky cashier was the icing on the cake for me.

1 /5 Karen .R: I recently shopped at Old Navy with my 1.5-year-old daughter and husband, and unfortunately, our experience was far from family-friendly. As a parent, I understand that young children can be energetic and make some noise, but I was shocked by how uncomfortable the staff made us feel. While browsing in the kids section, I noticed several employees constantly watching my daughter, as if they were waiting for her to do something wrong. It wasn’t just one employee either—multiple staff members passed by, keeping their eyes on her and pretending to be busy while still monitoring us. Even my husband, who usually doesn’t notice this kind of thing, felt uneasy, which says a lot. As we moved through different sections—my husband to men’s, and I to women’s—the same behavior continued. The staff seemed more focused on “checking up” on us than helping. When I finally got to the register, I decided to bring it up with the cashier, who called the manager over. To my surprise, the manager was one of the people who had been giving us those looks the entire time! She tried to justify it by saying they were “monitoring how many clothes we were carrying to offer us a basket or cart,” but that never happened, and we were clearly holding several items. I mentioned to her that despite claiming to be an inclusive and family-friendly store, it certainly didn’t feel that way. It’s disheartening to visit a store that’s supposed to cater to families and be met with judgmental stares and discomfort. We left feeling unwelcome, and it’s sad that an experience like this can push people away from a brand that’s meant to be friendly and inclusive.

5 /5 Aseel Taha: We were helped by Hannah today and she was so helpful and kind! I had bought clothes from the old navy at the outlet mall in aurora and they didn’t give me the discount because I had forgotten my card at home. I came to this Geneva location with my card and was helped right away by Hannah, and received the discount after all. I just wanted to write a review because it is important to appreciate kind and helpful retail employees when it is due!

4 /5 Kay: Well organized and decent selection. They moved the long line at checkout quickly. I feel like Old Navy has gotten kind of expensive, which is the only reason for the 4 stars.