Staley Credit Union - Decatur Brad Dahman: I’ve only been banking with this facility for a little over two years. My wife has been with them for over 10 years. Recently we have been going through a financial hardship, as most of us do. When we contacted Staley to let them know we would be a little bit late on making our car payment my wife was told “you have until 26 days past the due date of your car payment to pay or we will pay off the remainder of the loan and remove the vehicle from your possession.” This was told to us by Joanie Dixon. My wife and I were absolutely floored that someone could be so cruel. At day 24 past the due date my wife managed to come up with what we could for the payment, we were only $7 short. The kind teller told her she would let Joanie know we were doing what we could to make the payments. However, Joanie called, emailed, sent letters in the mail, and absolutely harassed my wife over the $7. My wife is only ONE payment from paying the vehicle off. Mind you, we thoroughly explained to Joanie that I am a recently separated veteran and we just had a baby right before my separation. So we have been strapped for money with only one income right now. My wife poured her heart out to Joanie Dixon and was still told if she didn’t pay the $7 our only vehicle would be taken away from us. These people are not kind, they are not understanding, and they do not care about you only the fact that they can and will do everything to squeeze every single dollar from you.
