Crunch Fitness - Normal - Normal (IL)

1 /5 Destinee Feliciano: I want to preface this by saying I only write reviews if places are genuinely horrible enough to earn them and this Crunch 100% earns it. I was a member at this Crunch for almost a year before I had to cancel my membership due to moving across the country to an apartment complex with a gym. First, they tried to convince me to keep it and switch to a different Crunch gym, but when I explained I didnt need a membership, they had me fill out the cancellation forms. However, they never actually cancelled my membership. When I saw the charges on my card the next month, I reached out to them and provided proof of my cancellation so they would cancel it. They said they would take care of it. They didnt. The next month, I had to contact my bank to block my card and file disputes for two extra months of charges. I called Crunch and told them I was still being charged and asked them again to take care of it. They still didnt cancel. Fast forward FOUR MONTHS, and Im getting texts, calls, emails, and voicemails from Crunch every single week harassing me to pay my invoice despite me cancelling my membership and not stepping foot in any Crunch gym since June. Today I spoke to a kind woman on the phone that finally admit they never actually cancelled the membership, and that if I tried to cancel it on the app the GM would take care of it. However, the GM has proven to be largely useless as he is completely unresponsive despite saying he would take care of things in July, August, and September. There are a ton of gyms in the BloNo area. The only thing special about this one is that they scam their customers and seem to have an abundance of incompetent employees. Go literally anywhere else.

1 /5 James Monroe: Nice gym, great equipment, awesome atmosphere, but if you have kids don’t count on the Kid’s Crunch employee to show up to work half the time. I can’t count the number of times I’ve showed up to workout just to be told that the employee just didn’t show up. It’s a very nice amenity to have that not all gyms in the area offer, but it doesn’t really matter if you can’t even use it half the time, especially considering you have to pay for a pricier membership in order to use it.

1 /5 Gabe Nino: Decent quality gym for what you pay for but if you have any problem at all inside the gym the staff is genuinely useless, 10/19/25 the Lady working the front desk from 1-3 was rude and standoffish did not care about anything other than their phone and clearly could not care less about her job, do better. The front desk at this location is an utter joke.

1 /5 Joe Bulger: I moved away and have tried everything to cancel my membership. I’ve called multiple times and spoken with different managers — each giving me different instructions. One said it couldn’t be done over the phone and that I needed to come in or send a letter. My yearly membership has already ended, yet I’m still being charged under a no-commitment plan at a higher rate. I even drove two hours back to the club to cancel in person and was told I just needed to wait for the year to end. Despite that, the charges continue. Today I called again and was told the only way to cancel was through the app, but every time I try, it gives me an “error occurred” message. I understand that gyms often make cancellations difficult, but this situation feels unreasonable and misleading. Please resolve this immediately and confirm that my membership has been fully canceled and refunded.