Buffalo Wild Wings - Mattoon (IL)

1 /5 George Moutria: We arrived for Veterans Day in 11/11/25 in Mattoon Illinois and the host said 15 min wait which was fine. In the meantime two groups of six came in and a group of three and were seated immediately in front of us. Then the host came back told us to give her few minutes to wipe off a table when there were probably 10 or more open tables already.

1 /5 Dean Nichols: No communication between cooks and wait staff. Was given cold and reheated food that looked worse than dog food, and waited a 45 minutes for food before being told obviously not properly trained cooks staff lost my ticket.Wait staff was on point tonight but horrible back line. I spent 13 years as a chef and never seen a place fail so hard managers sometimes need to assist with food prep instead of sitting doing absolutely nothing.do your job or be known as garbage I would never serve the crap I received last night.

4 /5 Brandons Equipment Videos: I was looking for late night food in the area and decided to try out this Buffalo Wild Wings location. The location in my hometown is generally pretty good, but I know they can be hit or miss elsewhere. Unfortunately, this location was the epitome of hit or miss. Upon entering, the restaurant appeared to be clean and kept up, but I was confused on where to actually enter. There was a big sign advertising to-go, and I thought that was only the to-go entrance. However, this is the correct entrance for dine-in as well. I was promptly seated but waited forever to get served. Just as I was ready to leave, one of the waitresses asked me “has he talked to you yet?”, referring to a waiter. Upon hearing that he had not, she took my drink and food order. I ordered the all-you-can eat wings, and I will say that the food itself was better than average for Buffalo Wild Wings. I also appreciated the waitress hooking me up with a refill of 12 wings instead of the normal 6. In short, the food is good and the place is clean, but the service is really hit or miss and there seems to be a lot of sketchy characters dining here; lots of teen and 20 something boys who like to cause mischief.

1 /5 Lauren Miller: Wait staff sat themselves at a high top while patrons were still in building. Bartender demeanor was flat, and uninterested in working it appeared. I understand a slow night but this was ridiculous. Dirty bar, poor service

1 /5 Kevin Fletcher: Notice how the owner only responds to good reviews and ignores the complaints clearly they dont give a crap about anybody except those willing to make this restaurant sound better then it is Worst service ever 50 minute wait time to get a doordash order. And that was for just 15 wings. Doordash support tried to contact them about almost 20 orders In a row with extremely long wait times an BWW didnt even answer the phone at 7 pm. Their regional manager is getting contacted in the morning Be forewarned extremely long wait times 30+ minutes for the doordash driver could get your food. Brings up serious health an safety violations since I personally seen cooked food sitting on the counter not cover not in a warmer while orders times are getting longer an longer Wish I could give them zero stars their boss on duty was literally telling people when they called in complaining saying their wait staff aint smart enough to put 15 wings in a bag then put a sticker on it an if they dont like waiting cancel their order an buy from somewhere else. Then hang up an say to a waitress they aint canceling were the only ones who sell chicken wings then laugh