2 /5 Kathy: Our server, Katie, whom we have never met before seemed very irritated with us from the minute she began to engage with us. First, she seated the 5 of us at a table too small and brought a taller table to our table for our child and my husband to sit at. She became quite agitated with me when I began moving the serving tray stands out of the way so I could pull my chair far enough from the table to sit down. She jerked the stands out of the way, clearly annoyed with me touching them to move them over. Next, my daughter doesnt always speak clearly, so I asked Katie if she heard my daughter say she wanted sausage. Katie said, "Thats what I wrote down, I wasnt sure what she said"-all with a snarky attitude. I told her if she had any questions about anything else, please ask. So, the kids all ordered pancakes, 2 ordered cinnamon roll pancake slams and one ordered a banana caramel slam. They all 3 were very excited to get their order after looking at the scrumptious picture on the menus- the photos sold the meals! So, we ran out of drinks while waiting. There were 2 other tables of people and 3 servers. After a while of not having Katie check on us, we asked another server for some drinks that they didnt mind getting for us. When she began bringing our food out, she apologized for the slow kitchen help (it was an unusually long wait, but we were enjoying talking amoung each other and were ok). The girls all got their pancake slams but they didnt look like the photo because they didnt have the toppings on the cinnamon roll pancakes and the banana one was missing the white topping next to the bananas. We pointed this out to her and she replied with- "well, I can go get you some if you want it". I told her yes, our kids are disappointed with their order. When she saw us take a photo, she began getting nicer, but it sure would have been nice if she had some previous customer service training, and then the entire visit would have been enjoyable.
