1 /5 Barrett Mings: I’ve been a regular customer at this Hardee’s for several years, but my recent experiences have been consistently disappointing. I won’t call out any individual by name, but if you’ve been through the drive-thru here, you probably know who I’m referring to. The customer service has become increasingly poor—marked by unprofessional attitudes and a lack of attention to basic service standards.
The most frustrating issue is the repeated inability to correctly prepare orders. It’s surprising how often a simple sandwich is missing ingredients or made incorrectly. Additionally, as someone who serves in the military, I always ask about the military discount. Im not made of money. It’s a small gesture that most locations honor without hesitation. However, when I politely questioned why the policy had suddenly changed, I was met with unnecessary attitude instead of assistance.
For comparison, I’ve never had a single issue at the Hardee’s in Bartonville—the staff there are friendly, efficient, and respectful. Unfortunately, the Eureka location stands out for all the wrong reasons. I truly hope management takes notice and invests in better training and leadership, because this store has the potential to do much better.
