Tangled Roots Craft Beer & Kitchen - Washington - Washington (IL)

1 /5 Brian Hintz: Very disappointed in the visit. We had a reservation. They were actively seating walk ins in front of us. Once we were seated after 20 minutes and no one coming to our, we asked who our servers was. We ordered drinks and had to ask multiple times to get all of our drinks. 2 hours in we finally got our food. They brought appetizers and Main choices at the same time. All the food arrived at room temperature. Nothing was hot! For food and drinks (2 people) it was $70. Very disappointed. I dont see a need to go back anytime soon.

4 /5 Calvin Edwards: Tangled Roots was a great experience overall. The gluten-free options are honestly really good, which is hard to find sometimes, and they clearly put effort into making sure gluten-free doesn’t feel like an afterthought. The service was amazing and the atmosphere was super chill and enjoyable. It is on the pricey side, but the quality of the food and the experience make it worth it. Definitely a spot I’d come back to.

5 /5 Trent Wyss: Neat local joint. My burger was pretty good as were the nacho appetizers. Pasta was underwhelming. Service was sharp and snappy.

4 /5 Shan B: First time going to tangled roots today with a big group of 10 and the customer service was incredible! Our waitstaff was running all over for our table and the other busy tables around us. They accommodated us quickly and with our reservation we were quickly seated. My only complaint is the food. Half of the 10 orders were cold/lukewarm at best, like maybe they were sitting back there while the other half still needed time to cook and that’s fine, logistics I’m sure they are trying to work out. Will update when we try it again! Update: when back again today around 2:00 p.m. with my husband and the food was AMAZING! When I tell you this burger was literally the best burger I’ve had in a really long time. The customer service was incredible and the beer was quite yummy! My husband and I will definitely be back!!! I’ve gone back a few more times after that last visit and I think have gone seven times total now and each time has been different! Sometimes service is great and the food is great and sometimes service is lacking and food quality as well. Each time has been inconsistent.