Aledo Family Dentistry - Aledo (IL)

5 /5 Kent Hessman: An amazing, caring, compassionate staff at Aledo Family Dentistry!! So professional and genuinely interested in serving its customers! They are so good at talking you through all they are going to do and you always know ahead of time what their services will cost. Wonderful staff !!!

1 /5 Kelly Lane: Made my kids appointment back 6 months ago for their regular cleaning. Arranged for someone to take them. When they got there they cleaned their teeth then to find out the actual dentist is not in the office. I have to arrange again for them to go back to see her. Took my son back to see her all so she could tell him he needs to brush after he eats every time. Sorry but working parents dont have the time to mess with this dentist. To top it off of my son had to miss two days of work because of her also.

1 /5 Kathy Frank: My uncle had been experiencing a toothache since the end of May. He made an appointment with Aledo Family Dentistry and was seen in June. They told him he needed a crown. He goes back in August to do the crown and the doctor said he’ll actually need a root canal. 2nd appointment and no resolution. He was in pain and now going on 12 weeks of a toothache. All he wanted was an extraction given he’s a cash paying patient and dealing with a constant toothache that was also causing ear pain and a headache. He called the office on Monday 8/26 in excruciating pain, swollen side of his face, and had been vomiting the past 48hrs. They write him a script for an antibiotic and he couldn’t see an oral surgeon until the following Wednesday 9/4. Upon learning his situation it was clear he needed some sort of pain medication until the antibiotics could work on the infection and also needed his tooth extracted ASAP. The office does not prescribe pain meds and advised him to go to the ER. I then left a negative comment on their Facebook page that day. Once I did this, they called an oral surgeon and got him a 3pm appointment that day for an extraction. It should have never gotten to a point where he had such a severe infection, pain and be put at risk of sepsis. He is the caregiver for his mother and it takes quite a bit of coordination for him to attend appointments as someone needs to care for her. He should have been referred the first appointment to an oral surgeon and had the tooth extracted 2 months ago. There was no reason it needed to turn into 2 wasted appointments. This was an avoidable emergency situation where multiple people had to leave work to get him immediate care and make sure his mother is taken care of. Never in my career would we have ever gotten away with treating a patient with such disregard. Toothaches are miserable and an abscessed tooth is dangerous if not addressed in a timely matter. I’m disappointed in their lack of care and while I understand they can’t share his information with me as I’m not on his paperwork, they could’ve at least listened to what I had to say and showed understanding to my frustration with this situation. Mistakes unfortunately can and do happen in healthcare, but patient concerns should always be taken seriously to both learn from and prevent them from happening again.

1 /5 Matthew Weeks: My family and I have gone to Aledo Family Dentistry for as long as I can remember. The staff has always been friendly and with three siblings in my family, they always did a good job getting us in and cooperating with our tight schedules. As of late their service has declined significantly. To the point where I feel justified writing a review and giving them one star. Not only have I waited half hours, even an hour in the waiting room for a scheduled appointment. I have tried making follow-up appointments after getting wisdom teeth removal just to be put off or referred to another office. I was able to change my schedule, get a follow-up, and was disappointed again when I waited in the waiting room for an hour with dry sockets. The result was a 3 minute appointment with a doctor who was not personable, showed no interest in my concerns, and went to his next appointment without so much as "have a nice day". Dr. Olson would be really disappointed in the direction of this office and I will not be going back any time soon.