Annies Nail Spa - Decatur (IL)

1 /5 Breanna Amaro: Went in excited to get a relaxing pedicure & be pampered, but instead was in a lot of pain. The nail tech kept trying to pick and pull all the skin off around my nails. At one point I had to pull my foot away and say ow that hurts & she just kept trying to pull on it. She made 3 of my toes bleed & said she was sorry. I tried to let it go & convince myself that it wasn’t that bad, but when I got home and took a bath my toes were burning and I looked them over and felt pretty upset seeing the skin on the sides looking like that. I just don’t want this to happen to anyone else & think they should be more careful & not try to pull skin off of peoples toes.

1 /5 Trulie Smith: I went in for an eyebrow wax and politely requested a different technician. That small request clearly upset the staff. After my service, one of the workers waited for me with her phone camera in my face—completely inappropriate and unprofessional behavior, especially toward a paying customer. What she didn’t know was that I had my translator on and understood every rude, disrespectful thing being said. As I approached the counter to pay, she handed the phone to the man at the register, and they continued making inappropriate comments in their language—with the camera still pointed at me. Let me be clear: this is not how you treat customers. If your service is good, there’s no need for intimidation, gossip, or disrespect. I will not spend another dime in this shop and I’m filing a formal complaint with the BBB and any other platform available. If you’re looking for quality service and respect, take your business elsewhere—where your money is appreciated and your presence is respected. Oh, and by the way… the lady still can’t wax eyebrows. She might want to stick to doing feet—and maybe brush her breath before getting in someone else’s face.

1 /5 Yoni Melanin: Hey everyone, I hope this review finds you all in good spirits. About two weeks ago, I took my sisters to get pedicures. We chose Annies after hearing much about them years ago and to my surprise the service was few far and between. My pregnant sister received the worst service, and I was hoping to relax her a bit. The tech was clearly agitated and did not have a clue how to do chrome paint. My sisters toes were burning and when she would express that the tech just would not listen, making me have to speak on her behalf in order for her to spray the alcohol on her toes. I had a great tech named Kim. She was very good and patient. It was actually the best pedicure I had ever had, but when it came to pricing is when I felt scammed. I was charged $239 for three pedicures priced at $45 each. When asked why so much, they tried to explain but it still made no sense. I value integrity and when you show me that you lack integrity as a business I post a review and I take my business elsewhere. Unfortunately, Annies will never receive my business again. There are other salons in this town and also other places that offer cheaper prices and a great customer experience Im sure. In Iowa I was offered refreshments at least. Many businesses nowadays expect you to patronize them as a default but you have to offer great service in order to receive my hard earned finances. Peace

5 /5 Nicole DeLiberis: Especially today, I want to leave a positive review. I made Decatur my home 8 years ago and have visited 4 different places for nails, and have only kept going back to Annie’s. I appreciate their thorough attention to detail and helping me select colors close to the photo of what I’d like. I have seen impatient people walk in and wait on a Saturday or Sunday for less than 30, minutes when every chair is full, expecting to be seen right away. You are always greeted immediately and staff try to provide efficient services in a timely manner. If you come in on a weekend, check the busy times on Google! I’ve never waited more than 40 minutes and I often show up during the busiest times on weekends.

5 /5 Lyssa Ulinski: Andy never misses on my nails. But I also wanna give props to all the nail techs here. They all do a great job. Best place in Decatur to get nails done.