Aspen Dental - Gurnee, IL - Gurnee (IL)

1 /5 Claudia Garcia: Beware! If I could give 0 stars I would. I chose them because they are in-network. After the service they submitted the claim to my insurance out-of network. My insurance paid but later caught the error and requested a refund for the overpayment amount only. Now Aspen is billing me for the difference. They refuse to admit their error for submitting incorrectly. I spent 4 hours on the phone between my insurance and Aspen trying to get fixed. At the end of the 4 hours an escalation was submitted. That was in January today I received a collection notice! My kids have now missed their last two appointments because I refuse to take them back until this issue is resolved. They won’t fix any billing issues caused by them. Again I called Aspen today only to be told now that my daughter is 18 they can’t give me any information. But they can bill me because the account is in my name?! My other child is a minor so I said then look at his account and surprise his bill is $0. Then I told her I needed to speak to a supervisor because she started just giving me a summary of the escalation I requested. I initiated it, I know what it was about. Then the representative started speaking in another language put me on mute or hold and 3 mins the whole time I’m saying ‘hello’ ‘are you there’ then the line went dead! Scam!!! Thieves!! If you decide to go here do not pay any bill from here until you are absolutely certain it’s legit!

1 /5 Soni Desai: Everything with this practice is an issue. The appointments are never kept. Every time me and my family end up paying very high co-pays, even though we are assured we are in-network. Coming to the issue at hand that made me write this review, I scheduled an appointment over a month ago, and today they call me saying they double booked and have to reschedule but the earliest they can do is 2 months later in May. They did this to me last time too in May of 2023 and was told that they would call me back to reschedule but never got the call, which made me distrustful and stop going to them. I thought things might have changed but its the same tune again.

3 /5 pablo velez: I was not happy because I was there for about an hour and a 1/2. And I was there particularly to get repaired on my dentals. Instead, they did a complete. Check up at the end, the only 1 except 70% of my insurance. I call my insurance and they wanna call you guys back and I told them. No, thats okay. I will go to someplace else would they be more reasonable? Sorry that thats the way I feel spokenno.

1 /5 Jennifer Goza: Not a good experience, never got to see a consultant. I had visited this location a little less than 2 years ago. Apparently, somewhere in the Aspen "sphere" (their error) I had a $100 balance from my past visit. Then, proceeded to tell me that there was an additional $50 fee. I guess that I was supposed to see the dentist every 6 mos. Never told me. There seems tobe a lot they tell you. If you plan on visiting this location, bring a recorder with you. They seem to forget to mention instructions and fee payments. Youll need the proof.