3 /5 Sarah V.: I have been going here for years and havent had a bad experience until this week. Went for a mani/pedi and the lady didnt turn on the massage chair for me during my pedicure and when I got the paraffin wax, she put it on super hot and didnt even cool it off or ask me if it was okay. Then for the manicure, I was seated away from the person I came with, which was frustrating, but not the end of the world. The girl didnt ask what shape I wanted my nails, just decided for me on my shortest nail so there was no requesting different after. She then took out a electric sanding tool, which I told her I didnt want on my nails, she said it would only be on my cuticles, then she used it on my cuticles which was super painful compared to the soak and push Im used to. She still got it on my nails while doing it as well. Then she cut my cuticles and four of my fingers are tender to the touch now on them. She never introduced herself by name, but I think she wrote Nani on the receipt for the transaction. Was super disappointed and my cuticles look like garbage, which was the whole reason I went to a professional in the first place.