5 /5 Kathy Patrick-Seligman: My husband and I embarked on a journey with our new RV, traveling from Minnesota to Georgia.
New to the RV community, we purchased our 2023 Dutchman Voltage Toy Hauler transforming the garage into my office. Being new grandparents, we wanted to be near them, using our RV as a full time residence in both Minnesota and Georgia, while having a home in Saint Petersburg, Florida.
Leaving Minnesota on September 7th proved to be flawless, other than sadness in leaving grandchildren there. As we made our way south towards Georgia, along highway 85, I lost acceleration of our Ram 3500. Barely getting the rig off of the highway, we scrambled to get safety items behind us to prevent us from being hit from behind.
As luck would have it, after a short amount of time, I tried to put the truck in gear again hoping it would move...........and it DID! For 9 miles we drove on the shoulder in 1st gear. Thankfully, it allowed us to get into a truck stop before it decided to disengage once again. Safe to have it at a truck stop in Mendota, Illinois on a Saturday night, our next obstacle was............now what!
Enjoying dinner at Cindys gave us some time to figure out our next plan of attack. Thank you to the waitress for replenishing our coffee!
Phone calls started that night to every car dealership, auto shop, towing company, and truck stop mechanics to help get "Bertha" back on the road. Our calls went unanswered, of course - it was Saturday night! Sunday morning we resumed our efforts to the tune of approximately 30+ voicemails without a response. At this time we have started calling transport companies to come get the RV to carry on while we deal with Bertha. Again, no assistance.
Just after lunch, my husband locates Dixon Transmission Repair. They are even open 24 hours! This is where our luck changes!
James answers the phone and starts listening to our story. Clearly, we have a mess on our hands. We have a 3500 Ram that is inoperable, it is Sunday somewhere between Minnesota and Georgia and it is hooked up to our 46 foot fifth wheel. He replies - "let me see what I can do as I think I can help you with all of this. I will get back to you."
WHAT? He thinks he can help us? Help us isnt even the beginning of the story. Not only did James help us but his entire family helped us!
James brought his truck to tow our fifth wheel, his brother - Andy - brought a trailer for Bertha, and he supplied a place on his property for the fifth wheel AND HE FIXED BERTHA! At this point, neither of us have been able to comprehend how one family can be so willing to help, but then go ABOVE and beyond! While I understand this is just a review, but I want to be sure everyone knows exactly what you will get from Dixon Transmission.
If you use Dixon Transmission, you will receive great customer service, a FAST response (open 24 hours), above and beyond whole-hearted willingness to help, a self-starter of sorts and master of all! Dixon Transmission offers wonderful communication, resources galore and an endless critical thinker to even help those of us COMPLETELY out of our element and vulnerable.
While our truck has been repaired, the propane in our RV has been refilled and lets not forget his wife and son. They became uber drivers for us and plant waterers.
Dixon Transmission should be your GO-TO for vehicle repairs, but be sure to expect the offer of assistance in many other areas! THANK YOU for being where you were so desperately NEEDED!
GOD BLESS! Lou and Kathy
