1 /5 Christopher Henderson: If 0 stars could be given it would be. We took my wife’s GMC Yukon in, he said it was transmission and couldn’t justify additional charges when it would be going through warranty. We decided to take it to the dealership we bought it through rather then getting work done through him. Lo and behold it was not full transmission but torque converter something he would have figured out if he actually did a diagnosis rather than just driving it around and claiming he has done it long enough to know. Then warranty says they already paid them out for the work that was never done. The phone individual is rude and wanted to raise her voice and then Mark wanted to call and try to strong arm. As a disabled vet, pastor, and an individual who values character and integrity above all else I would stay clear from this shop unless you want to pay unnecessary prices and costs.
There was no profanity utilized and your receptionist is one who raised voice first. You also lied, you did not do an accurate diagnosis and misdiagnosed, and there was no threat. Only a promise. That if need be I will be bringing legal council into the equation. Furthermore, the warranty company has officially opened an investigation as they state you received funds for work you did not complete. So again, you can try to spin it but this goes to show the incompetence and poor customer service offered. My review will remain as many know me in the community and know my integrity and not to be an individual who utilizes profanity nor threats I would venture to say someone will read this and hopefully save themselves time and money by going to a more reputable shop. Finally this conversation did not happen at your establishment as it was a phone call. However, you can not raise voice, threaten customers, and expect them not to elevate their voices in response. If you don’t want voices raised don’t raise it at customers, don’t lie to customers, and don’t have an attitude with customers.
