1 /5 Max Russell: I had my wife’s 2018 Cadillac XTS transmission repaired by the recommendation of nephew. The car was there for 1 month June 21 to July 23 getting repairs. $1000 down $2,296 on completion. The cost was over $3,200. A warranty was given. Later a shifting problem was with the transmission that Grisham said would take approximately 4 hours to repair. It is now October 1, 2024. The warranty don’t show credibility since all other his customers have shown priority. Completing the paid repair on my transmission don’t hold priority with him because he’s been paid.. We are now pending going into the 3rd month of an incomplete repair of my transmission.He finally started the warranty work that he claims was to take 4 hours. Wife was concerned he would keep the car as did in the past. He finally scheduled to began Monday the 7th. At that time he began the 4 hour repair October 7th. During repair he broke a part on fuse block he needed to order. Part was delayed and reordered. Part arrived October 15th. He informed my wife he would finish car sometime during the week. The 4 hours is going on 2 weeks. Grisham is not a man of his word. He is a crook that claims to be honest. He will not get a recommendation from me and you would be wise avoid this man.
