Douglas County Health Department - TuscolaChris Davis: This place has always been great and I never had problems with the staff until recently. I understand you have a strict cancellation policy but when someones phone breaks BEFORE their appointment and has to order another one in order to get their calendar again and doesnt even know when their appointment is due to their phone being broken and misses said appointment and then is dismissed because it has exceeded the missed appointments is kind of messed up. My appointment was March 11th and my phone broke about a week before that. I ordered a new phone and didnt receive it til March 14th. It takes time for a new phone to arrive. My entire calendar is on my phone. I use it for everything due to my Autism. And until I could activate a new one and transfer sim cards I was out of luck. I called today and politely spoke with one of the ladies at the dental clinic who was a little off putting. I didnt even receive a letter until over a month after the appointment was missed in which she stated was because of an old address on file which was not true because last Wednesday I called and requested a copy of financial records and low and behold that letter was attached to it! So it wasnt sent out a month ago! I moved a year and a half ago. I asked for the supervisors voicemail and was told I cant speak to her because she wont speak to patients who have been dismissed from the clinic. Like I said, I understand the policy but when its out of someones hands what are you to do??
Rotramel George DDS - Tuscolasborn1571: Dr. Rotramel and his staff are amazing. The facility is clean and organized. I actually live in a city with 12 different dental offices, but I drive 40 minutes out of the city just to see him. He and his staff are that good. 5 stars all the way!
Douglas County Health Dept and Dental Clinic - TuscolaChris Davis: This place has always been great and I never had problems with the staff until recently. I understand you have a strict cancellation policy but when someones phone breaks BEFORE their appointment and has to order another one in order to get their calendar again and doesnt even know when their appointment is due to their phone being broken and misses said appointment and then is dismissed because it has exceeded the missed appointments is kind of messed up. My appointment was March 11th and my phone broke about a week before that. I ordered a new phone and didnt receive it til March 14th. It takes time for a new phone to arrive. My entire calendar is on my phone. I use it for everything due to my Autism. And until I could activate a new one and transfer sim cards I was out of luck. I called today and politely spoke with one of the ladies at the dental clinic who was a little off putting. I didnt even receive a letter until over a month after the appointment was missed in which she stated was because of an old address on file. I moved a year and a half ago. I asked for the supervisors voicemail and was told I cant speak to her because she wont speak to patients who have been dismissed from the clinic. Like I said, I understand the policy but when its out of someones hands what are you to do??
Patterson & Parsons Family Dentistry - Tuscolatrisha mohr: Had my first visit with Dr Patterson. I found her to
Be very knowledgeable and friendly and wants to
Recommend the best treatment options. I was seen in a timely manner due to an emergency so
That was greatly appreciated. Would highly recommend them to anyone looking for dental care
Smile Obsession Wheaton - Carol StreamRuthanne Aves: The dentist was very gentle and efficient. He was very sensitive to any pain and discussed my needs accordingly. He did not rush but took as much time needed to make it perfect. He took off a broken crown and replaced it with a new one. Fits like a charm!
20/32 Dental Co. - WheatonMarianna Z: I can confidently say this was by far the best dentist appointment I’ve ever had! From start to finish, the team was absolutely amazing. Melanie at the front desk was so welcoming and efficient, making the check-in process seamless. Doctor Anna was exceptionally knowledgeable and took the time to explain everything thoroughly, which really put me at ease.
Vicky, the dental assistant, was so kind and attentive throughout my visit, and Cindy and Isidro were also fantastic—everyone worked together to make the experience comfortable and professional. One of the highlights was the 3D scanning they did of my teeth. It was fascinating to see such a detailed image of what’s going on, and it made understanding my dental health so much easier.
Another reason this office stands out is how transparent they are about costs. They tell you upfront what your insurance covers and what it doesn’t, which is a huge relief compared to other places that do the procedure first and then hit you with a big unexpected bill.
I truly felt like I was in great hands with this team. I can’t recommend them enough!
