1 /5 Chris Davis: This place has always been great and I never had problems with the staff until recently. I understand you have a strict cancellation policy but when someones phone breaks BEFORE their appointment and has to order another one in order to get their calendar again and doesnt even know when their appointment is due to their phone being broken and misses said appointment and then is dismissed because it has exceeded the missed appointments is kind of messed up. My appointment was March 11th and my phone broke about a week before that. I ordered a new phone and didnt receive it til March 14th. It takes time for a new phone to arrive. My entire calendar is on my phone. I use it for everything due to my Autism. And until I could activate a new one and transfer sim cards I was out of luck. I called today and politely spoke with one of the ladies at the dental clinic who was a little off putting. I didnt even receive a letter until over a month after the appointment was missed in which she stated was because of an old address on file. I moved a year and a half ago. I asked for the supervisors voicemail and was told I cant speak to her because she wont speak to patients who have been dismissed from the clinic. Like I said, I understand the policy but when its out of someones hands what are you to do??
