1 /5 Mikeya Stephen: I had a very disappointing experience at this dental office. I waited almost 30 minutes before even being seen by the dental assistant. When the doctor finally examined me, I was informed that my extraction and bone graft would cost around $200. I agreed to the procedure and was numbed in preparation.
Then, about 15 minutes later, a billing employee walked in, explaining that there was a “glitch” in the system and that the actual cost would now be $760, assuming my insurance didn’t cover it. Why wouldn’t they? My benefits had just reset, and I had already spent $2,000 at this office in the last quarter of 2024.
At this point, I was left numbed up and completely frustrated. Changing the price so drastically after numbing me felt predatory and unprofessional. It’s as if they prefer to bill patients in full upfront (with no payment plans offered) and leave them to hope their insurance covers it later.
To make matters worse, there was barely an apology. My dental assistant and Dr. Joy were kind. The dental assistant genuinely seemed surprised that the front desk hadn’t caught this “glitch” before giving me the initial estimate. Unfortunately, that wasn’t enough to make up for the poor experience.
I won’t be returning. I’m tired of not knowing the actual cost of procedures until I’m sitting in the chair. Patients deserve transparency and respect, and sadly, this office failed to provide either.
