5 /5 Maria Ryan: Very impressed with my daughter’s ear piercing with Kim at Merle Norman! She walked us through each step, explaining as she went and making sure everything was sterile and safe. Very professional. Also she was so friendly, making my child feel calm and happy, as we all waited for the numbing gel to take effect and she took her time making sure each ear mark was centered before using the ear gun. There was no rushing. It was just such a pleasant happy experience for my daughter’s first-time!! Thank you, Kim!! I would definitely recommend her.