Northwestern Dental Group - Gurnee - Park City (IL)

1 /5 Moore S (Sam): I have been coming to this office for years and have not had any problems, until now. I have had my partial denture for over 25 years no problems with that one, but it was made by a different dentist, so I decided it was time to get a new partial. I did receive it on time, but every time I put it in mouth it rubbed against my gums really bad and it was painful, putting it in and taking it out. My gums were very sore and swollen. When I went back in and complained hoping the dentist could fit it, all he did was scrap something off the inside and said I had to just get use to putting it in and taking it out a certain way. It’s like he wanted my gums to be bleed before he would do anything to fix it. It hurt so bad it caused me anxiety just thinking about putting it in my mouth. I spent over $2,800 with insurance for this partial that causes my gums to swell, and is constantly painful. So, no I will not give this dentist a good review. I just wasted my money, because I will not put it back in my mouth. Never get a partial from them. Yes fix my partial, maybe there was a reason the other dentist made the gums part of the partial so big so it would go over my gums. Instead of hitting my gums in the wrong place.

3 /5 LiZ Nava: When I had to reschedule my son and I appointment in 6 months, I said I wanted our appointments back to back. The receptionist thought it was a great idea to schedule us at the same time in separate rooms, but I said no I prefer we are in the same room because my son was 3 years old and would be 4 by next appointment. I don’t care who it is, I’m not leaving my son (a minor) to go through his dental session without my supervision. Do I have to explain that he is so small, the reason he behaves so calmly is because I am there with him. Today I went in for our appointments and they still tried to separate us in different rooms after I already explained when I made the appointment that I want us in the same room. This time I had my newborn with me. While I was getting my teeth cleaned, the other lady waiting to clean my son’s teeth started touching my baby saying she wanted her pacifier. My baby only making noises and babbles, not crying, she was fine. Then it sounded like she wanted to pick up my baby from my stroller saying she is hot in her coat. I couldn’t relax getting my teeth cleaned until she left the room. Do I need to explain, hey don’t touch other peoples newborn without parents permission! I know when my baby needs me, this is why I insist on keeping my kids with me because I can’t trust any adult.

5 /5 Mueller Alec: Great place. We’re able to accommodate me and get me right in for the dental work needed in order to have cardiac surgery. I felt safe with them. Felt zero pain during the operation. Penny is an excellent communicator and always gets back to you in a timely fashion. Highly recommended.

4 /5 Paul Ahern: I was in for a dental cleaning and check up of my dental health. The Dental hygienist Barbara did a fantastic job and was a positive and instructive coach on maintaining my dental hygiene. Front desk staff was courteous and helpful with billing and scheduling. The dentist likewise did a great job on his checkup of my teeth and gums.