Shottenkirk Toyota Service - Quincy (IL)

5 /5 Sheena Bain: Just bought a Toyota Highlander platinum from them and it is a great vehicle!! Blake, Nolan, and David helped us find a great vehicle that was within our budget. Extremely nice and top notch customer service. I would recommend Shottenkirk Toyota in Quincy to anyone!!! Thanks for all your help guys!!!!

1 /5 Gracie Scott: We bought a ford explorer from them a year ago. The air was broke when we test drove it, and we made a deal they would fix the air if we bought it. So we take it in to get fixed. All they do is add coolant to the unit. So they put a bandaid on it and didn’t actually fix it. Now that it’s hot again, the air is not working. We take it back in there, and now they are REFUSING to fix it because they already “fixed” it. And they said we waited too long; which is funny because we weren’t using the air in the winter. So I guess they expected us to know the air was still broke in the winter time. The ENTIRE air conditioning unit needs replaced and they want to charge us $3,000. We will not be giving them anymore of our money, and will be taking it elsewhere to get fixed CORRECTLY . We will NEVER buy a car from here again and would NEVER tell anyone to go here. The service lady at the reception desk was VERY RUDE. She was sighing and rolling her eyes. Very horrible customer service. Would never recommend this place.

5 /5 Andrew Kinder: Shottenkirk Toyota is my go to for servicing my Tundra. Its been going there for the past 13 years for service and was purchased new with them. They keep it running as good as I try to keep it looking. Today they went above & beyond. They picked up my truck to have the oil changed and tires rotated. I had asked them to have it back by 3pm but had forgotten about an appointment I had previously made. They were able to complete the job sooner so I could keep my appointment. Thank you, Andrew

3 /5 Wendell Glance: Tried to sell me spark plugs when the engine runs fine/smooth. Very troubling. Also indicated the brakes needed bleeding when they re-placed them 30,000 miles ago. They hadn’t been replaced for those first 100,000. Not sure that’s normal.

5 /5 Ray Gray: I took my vehicle out for them to inspect the headliner and install trim ring repair kit. Setting up the appointment was fast and easy. They also got me right in and in 30 minutes I was leaving with the repair done. A++++