Watson General Tire - Danville (IL)

5 /5 Brian Porcello: Not much to do or see in this city. But this shop is huge. Friendly guys and they did everything GREAT! Im very judgmental with my cars. They did exactly what I needed. Swap tires on new wheels, no damage, balanced , New tire valves and reprogrammed my sensors to the new wheels for about 100$. Id day thats a deal in the middle of a small town like this. Avoid other places. These are the guys

1 /5 Rena Estes: the tech was nice. I had to go there twice to get a tire plugged. the staff was standing around and I had to wait twice for 45 minutes and pay $30. not impressed at all

1 /5 Taylor Rook: Broke down while traveling. Came to this business for a diagnosis. The quote was reasonable but they didn’t have the parts in stock so rather than wait we located the parts and put them on ourselves. They were nice enough to squeeze us in for an alignment when they opened the next morning so we could be back on our way. After waiting for 3 1/2 hours, I asked if there were any problems. The response I got was “we just finished the mechanical work and are starting the alignment now. Should only take 30 minutes.” Since we didn’t come for mechanic work, we started panicking and asking what work have they been doing this whole time? Turns out, they didn’t do any mechanic work. Their lift broke while our truck was in the air and they spent 2 1/2 fixing it so they could get our truck back on the ground. We ended up waiting there for over 4 hours for the alignment. Their diagnosis ended up being wrong and our problem was not fixed. So don’t waste your time or money here with people that don’t know how to communicate to their customers.

1 /5 Brendan Manno: I went to Watsons general tire on 05/01/2025 to have tires mounted and balanced. I was charged a reasonable amount for the labor. After the work was complete I thought everything was fine. This was until a couple weeks later when I took my car onto the interstate and the steering wheel started violently shaking at highway speeds. Not understanding at the time that the issue couldve came from the work done at Watsons, I made an appointment with my preferred Honda dealer since my vehicle is under warranty. After the dealership diagnosed the problem I learned that the issue was due to Watsons failure to properly balance my wheels and tires. Then to make matters worse the dealership also informed me that one of my tires was mounted inside out. After my business was finished with the dealership I went back to Watsons believing that with their failure a refund would be owed to me. Unfortunately they dont feel the same. They stated I shouldve came back to them and they wouldve corrected the problem at no charge. So i guess I shouldve known that the issue was because they failed to accurately do the job I paid them for. They offered to change my oil as a refund and stated they couldnt give me a monetary refund because the only thing I paid for was labor. Its a shame that Watsons General Tire wont hold themselves accountable and instead blamed me for taking my car to the dealership where I have a manufacture warranty. Why would I want them to change my oil? Are they going to buy me a new engine when they dont do that right? My father in law recommended Watsons to me back in 2018 when I moved to Danville and Ive been going there ever since for any tire need or issue. Never again.

5 /5 Kris D.: Excellence, wrapped in a Watsons General Tire Bow. And ladies, these people are fair and honest