Caring Hands Thrift Shop - Yorkville (IL)

3 /5 Rachael R: I frequent this store often and have for numerous years. Prior to their expansion the prices were pretty reasonable. And in the last few years the prices have climbed . Everything they sell is researched for comps (as with most local charity shops ) and priced according to market value. They offer clean and well stocked variety. The staff is friendly and I have and would continue to donate here often. I would recommend just wish some of the prices were lower. Their store isn’t a world wide marketplace as with the platforms that they likely value their items with. Still a great store with great items.

2 /5 JM Baker: I donate often. I shop there as well, although not as much lately. The pricing has gone up significantly in the last 6-9 months. It is not an antique shop or a retail store. I sell antiques at a shop, the pricing on your antiques and collectibles is comparable to an antique shop. The less expensive household items can be purchased new at a retail store for the same price! You wont be able to help as many charities if your items are not moving. Prices are getting comparable to Goodwill! Its a shame!

5 /5 Dan Nikolic: Excellent place. Lots of things and the staff is very helpful.

2 /5 Kim Hoffman: My husband and I stopped by Caring Hands Thrift Store recently while passing through Yorkville. We had visited about a year ago and remembered the store having a great selection, especially the Christmas room, so when we saw it again, we decided to turn around and stop in. Unfortunately, this visit left us feeling very uncomfortable and unwelcome. Within just a few minutes of being inside, both my husband and I noticed we were being watched closely by the staff. It created such an uneasy feeling that we couldn’t even browse normally. My husband mentioned he didn’t even feel comfortable putting his hands in his pockets because of how closely he was being watched. I spent most of my time in the Christmas room and found some linens and dish towels that were bundled together. When we went to check out, the cashier was short and curt with us, and at one point raised her voice about how the towels were priced — as if I had somehow put them together myself. It was embarrassing, especially with other customers nearby, and the situation could have been handled much more politely. What added to the frustration was realizing later that we had actually been charged twice for a couple of the items we purchased. It’s disappointing, especially from a business that presents itself as being run by a church or Christian organization. Regardless of what kind of store it is, no shopper should be made to feel uncomfortable or looked at with suspicion simply for browsing. It’s truly unfortunate because the store does have a nice variety of items — some reasonably priced, some a bit on the high side — but after this experience, we won’t be returning. I hope the management reads this and uses the feedback to improve how customers are treated in the future.

3 /5 Abc Def: I’ve been shopping and donating to Caring Hands for the past 3 years. I’ve always had positive experiences, until today. I had a trunk full of items to donate. My donations are always in clean, working condition. I carefully pack the items so it’s easier for those taking in the donations to handle. Today’s donations included household items, jewelry, wall art, a large wall clock, books, and vintage music boxes. The older man taking in the donations came to my car and I opened up my trunk. He kind of backed away and I commented to him that I wasn’t sure how he wanted handle the large box in my trunk. He said he didn’t want any of it. I was shocked and asked why. He said none of it would sell and they would only throw it away. So I said ok, I’ll just go to Goodwill. I moved my car into a parking spot and went inside to speak to a manager. The manager came out and said she would take my donation herself. She then met me at the donation drop off to take my donation accompanied by the same gentleman who refused my items. I guess I’ll have to give my donations to Goodwill from now on because I have no confidence that my donations will be sold, instead they will be tossed into the garbage. I won’t be shopping there anymore either.