Lakeview Athletic Club - Chicago (IL)

2 /5 Kaylee Titus: I have been going here for a year and was having an overall decent experience, and then was trying to initiate a freeze since i was traveling, so I was trying to do it through the app and it wasn’t working, so I went in a couple days before my cycle was up and asked the kind redhead man at the front what to do and he told me to update the app or initiate a form through the system. I tried to do both and they weren’t working, and then I called again the day before my account would be getting billed and the lady told me I would have to make a request 10 days before. And then I get an email finally responding to my 2 forms I had sent in about freezing, one saying my freeze request was successful for the next month and the other saying it wasn’t , and then I just decided it was too much and I request a cancellation for after the next months period. So then I go in, and understandably get stopped by the front to check things out about my freeze. Then, some guy Noah from billing/memberships basically tells me I didnt contact them the amount of times I did, and I can’t stop a membership the day of (which I had tried to stop it several times before the day of) and doesn’t hear me out and tells me that ai’m just straight up wrong.And that’s when I just got so upset because I was trying to freeze my membership before then and was having such a hard time doing so, and instead of sympathizing a bit, he basically claims that I am lying, and moreover said the front staff knows what they’re doing and I’m wrong. I honestly left very confused, and taken aback by how poorly I was talked to and the situation was handled. I don’t ever like to write BAD reviews of organizations, but Very upset with the ending of how that turned out and how I was spoken to. Now, I do want to say Jose from membership called later and was very kind and objectively laid out the cancellation process from there, which was all I was looking for, so I received some good help from there, but very disappointed by my prior treatment.

1 /5 Tyler Laughlin: Air Conditioning Never Works – Years of the Same Excuses I’ve been a member of this gym for several years, and the only reason I’ve stayed is because it’s close to home. Unfortunately, that’s about the only thing it has going for it. Every summer without fail, the air conditioning breaks down—and not just for a day or two. The outages often last for weeks. Last year, the AC was out for over a month, and this year is shaping up to be just as bad. Complaints to the front desk go nowhere; they either pretend to write it down or deny there’s an issue at all. The facility is poorly maintained across the board. Weights are left scattered, towels are abandoned in the locker rooms, and basic cleaning is almost non-existent. I’ve seen the same pieces of trash on the floor for days at a time. There are spills in the carpeted locker room that are never addressed. Equipment is rarely updated, and the large space the gym has is not used effectively. The rock wall has been closed for over three years—Ive never seen anyone using it in the eight years I’ve lived here. Despite all of these issues, the gym has never once asked members for feedback or conducted a survey. Every other gym I’ve belonged to did this at least annually. Lastly, the hours are frustratingly limited. There’s clearly a demand for later weekday hours (open until 10 p.m.), and weekend hours are still stuck in the reduced, post-COVID schedule. Members have asked for changes, but there’s no sign they’re being heard. If you’re considering joining, I strongly recommend asking about the AC and maintenance issues first. A gym should be a place where you want to spend time—not one you endure because of convenience.

1 /5 Jacob Korb: I dont understand this gym. They charge about $90 a month but it isnt like their equipment is abundant or new. They dont have a ton of staff. They seemingly refuse to turn the AC on anywhere but the front desk, and their hours are infuriatingly limited. I personally havent gone to the group classes, so it may be most worth it if you do. What I like about this gym and why Ive gone the last few months is how close it is to where I live, but the high price with so many cons makes it a gym Id not recommend

1 /5 Samuel Russi e Sousa: They will charge you a 1 month fine to cancel even if you are on a monthly plan. In addition, if you cancel through the app or website, they will put your cancellation as pending without mentioning what it means and you will continue to get charged for the gym. Eventually you will realize that you are still being charged and then when you complain they will ask for a written notice of cancellation. Finally, the gym is always packed and you always have to wait to use equipments. They only care about your money and not of your as a customer.

1 /5 Karley Segula: Money hungry gym that makes it impossible to cancel your membership without paying for an additional month. Not worth the price for having to wait to use machines and it closes so early. The only good thing about this place is the Monday night yoga class.