J You couldnt ask for any better customer service reps of Neil tire than Matt and Ron. Both individuals are highly trained and knowledgeable about Neil Tire products. Their courteous demeanor goes a long way and says alot about their genuine concern of their customer base.
5 /5
Stevie Hovious My partner and I had our vehicle towed in after it died along the road. My dad was a mechanic and Im aware of the basics of how cars function and suspected the alternator and the battery died slowly as I was driving. When the car arrived my partner and I both told them so.
The next day they called us and told us the engine was locked up, which I immediately knew was false as the car ran fine with a jump. A few hours later they called again and said that theres a hole in the radiator and the O2 sensor was bad and that was what caused the failure. The o2 sensor has been bad in the car for several years and weve never had real issues with it. We asked them how that couldve caused the battery to die and the tech, Ron, confessed he had no idea but swore it was the cause. We asked them to only fix the radiator and not the o2 sensor and they told us the radiator wasnt important and the O2 sensor needed changed immediately. The car initially went in on a Monday and from the get go we told them we needed it by Wednesday at noon for work. We reluctantly agreed to the o2 sensor fix Tuesday evening and they promised it would be done by noon Wednesday. Around 11:30 am Wednesday we still had not heard from them so we called them and they informed us it was indeed the alternator and the car was not drivable but they could have an alternator by Thursday morning. We told them they would be doing no further repairs to our vehicle and retrieved it, in a non trustworthy state, after paying $300+ for an unnecessary fix.
If this doesnt qualify as a scam, Im not sure what does. I will never trust another vehicle in my life with this company again and nor should you.
1 /5
Aaron Hacker The guys at Neal Tire in Charleston are simply the best. Matt and Ron have always treated me well, and recently Ive had a chance to work with Jim, who is also great. These guys are friendly, polite, and professional. They give honest quotes and do honest work, for a very fair price. Their technicians are highly skilled. Theres nothing Ive brought them that they havent been able to diagnose and repair. When I drive away from Neal Tire, my car always runs well and drives smoothly, which gives me tremendous peace of mind.
5 /5