1 /5 Derek Ballenger: Ordered through the app on 7/26/25. There was a line out the door when I arrived at the estimated pick up time. People in line stating they had been waiting for almost 2 hours for food. All kinds on horror stories. There was one guy up front fulfilling all of the online orders while the other employees stood there. This went on for the entire 60 minutes I stood and waited for a 2 piece and a biscuit. Eventually, the customers had to start helping the guy fulfill orders so we could get our food we already paid for in the app. If our food wasn’t already paid for. Everyone would have walked out. Anyone waiting to order at the counter did walk out. Oh, and the one guy filling orders, (and I’m not making fun of him or downgrading him in any way because he was the person working) was illiterate. Probably not the best spot to put him. So, we all started reading the app orders coming in for him and he started boxing them up. The entire time, I thought we were just waiting on food to cook. No, it was just sitting there on the warmer. He just didn’t know how to read and none of the other employees cared to help. It was a sight I’ve never seen before in my life. Sad. Anyway, after fulfilled my own order. I finally received it 1 hour and 30 minutes after ordering it. Worst fast food experience of my 34 years of life.
