2 /5 Kevin Schulenburg: I wish I could recommend Crash Champions, but unfortunately, I cant. I stopped by for an estimate, and they mentioned someone would get back to me within a week. A week went by, then two, so I followed up in person. I was told they’d get back to me by the following Monday, but weeks later, I still hadnt received a call or email. Frustrated, I went to a body shop in St. Charles, where they looked at my vehicle immediately, provided an estimate, and had insurance approval the next day.
While the staff at Crash Champions were friendly, the lack of communication and follow-through on their end was disappointing. If they were too busy, I would have appreciated being told upfront so I could make other arrangements. Friendly staff earns them two stars, but the poor service is why I can’t give more.