Holly Noble-Zoch This is the second time I have used Crash Champions Geneva Il. for accident repairs. I have been very pleased with the repairs and the special attention of keeping me informed on the progress of the repairs. Their customer service is excellent.
5 /5
Aurora Joe I had my vehicle repaired here recently after a front end collision. I couldn’t have asked for a better experience during the process, than I received from Service King. Their work was amazing. From my initial appointment, all my paperwork was waiting when I arrived, and was helped immediately. I was kept informed almost daily with both text messages and phone calls from my service advisor Keith. This was very nice knowing where the repair progress was without me ever having to call myself. It was finished a few days earlier than my original ETA and upon picking it up my car looked great. Repair was top notch, my car looks great. It was washed and waxed, interior was cleaned too. My repair came with a lifetime warranty too! Really , Service King provided a first class experience every step of the way. If you are on a situation which requires you to have your vehicle repaired in a collision center, don’t hesitate to use this shop, they will do a great job for you.
5 /5
Kevin Schulenburg I wish I could recommend Crash Champions, but unfortunately, I cant. I stopped by for an estimate, and they mentioned someone would get back to me within a week. A week went by, then two, so I followed up in person. I was told they’d get back to me by the following Monday, but weeks later, I still hadnt received a call or email. Frustrated, I went to a body shop in St. Charles, where they looked at my vehicle immediately, provided an estimate, and had insurance approval the next day.
While the staff at Crash Champions were friendly, the lack of communication and follow-through on their end was disappointing. If they were too busy, I would have appreciated being told upfront so I could make other arrangements. Friendly staff earns them two stars, but the poor service is why I can’t give more.
2 /5