1 /5 muna chassib: I had a terrible experience at Dr. Hansens dental office, and I feel the need to warn other parents. My 5-year-old son was told he needed fillings, and I expressed my concern that he would not tolerate the procedure. The doctor and his staff reassured me that he wouldn’t feel anything and would be asleep during the process. I trusted them and paid for the numbing, expecting a smooth procedure.
When I brought my son in, they instructed me to wait outside. As I sat there, I could hear a child screaming uncontrollably, but I assumed it was another patient. After nearly 30 minutes of hearing the same cries, I asked about my son’s condition only to find out that the child screaming in pain was, in fact, my son.
I was in complete shock. When I confronted the staff, they denied ever telling me he would be asleep and only said he "wouldn’t feel anything" which was clearly not the case. My son was traumatized, crying, and in visible distress when he came out.
Fast forward to two months later, during a routine check-up in November, I was told everything looked fine. However, by January, my son started complaining about his tooth. When I called Dr. Hansens office, they couldn’t see him the same day and told me to bring him in on Wednesday. Thankfully, I decided to take him to a different dentist instead. To my horror, the new dentist discovered that my son had an infection, and the fillings Dr. Hansen had placed were already falling out. Even worse, every tooth that Dr. Hansen had worked on was only half-filled, which led to the infection.
Because of this negligence, my son had to undergo tooth surgery to remove his four front teeth. This entire experience has been traumatic for him, and now he is terrified of dentists.
I cannot recommend this office to anyone. Their dishonesty, poor-quality work, and lack of concern for my child’s well-being have caused my family so much stress and pain. If you care about your child’s dental health, I urge you to stay away from Dr. Hansens office.
