DPD Smiles - Pediatrics & Orthodontics - Wheaton (IL)

1 /5 Central Park Solutions: This is by far the WORST dental office to go to. I sent hours tracking and verifying expenses I was charged for. They billed me and my insurance for services we never received. They are run, un professional and money hungry. They tried to charge me a finance charge and I never financed anything and this was after I was told my bill was paid in full. I was sent 6 different invoices for the same day of service with different amounts on each, and they couldnt explain why they charged for some of the services never received. It took me to go over my itemized invoice with Dr. Joshi on the phone to get the billing and charges correct and even then they were still wrong! Save yourself the headache and find another pediatric dentist. This ISNT IT! Then they lied and said the doc was not in just to tell me 5 min later she was with a patient! UNACCEPTABLE

2 /5 Brittany Jenkins: Honestly the reason I gave 2 stars is because I’m a dog person and loved having dogs in the office. The people are not friendly or welcoming. We were on time for our appointment however they were not, which isn’t a big deal, but when they don’t even acknowledge being 20 min late or apologize for being late is when I have a problem. The dental hygienist didn’t introduce herself to us so I don’t even know who to shout out too. They didn’t use a napkin while cleaning and when I asked about it she just mumbled something. She kept using her glove on her hand to wipe the tools which was a bit unsettling. The Dentist wasn’t much butter. Everyone who worked there acted as if they were annoyed and had terrible bedside manners (aside from the dogs). I did request my children’s file from them to pass on (as we won’t be back) and never received anything, not surprised, but also reminded me to write this review. Luckily found a new place that’s incredibly welcoming.

5 /5 Christopher Murray: Great dentists who are kind and great with kids. The office manager and front end team make billing simple and easy to understand. Excellent assistants and excellent quality denistry!

5 /5 Laurel Hays: Such a great pediatric dentist! Waiting rooms had a kids movie on and the doctors were so great with all my kids. My 2 year old, 3 year old and 5 year old loved the dentist! We had routine cleanings and they loved all the fun flavors of toothpaste so much. Also got X-rays and it was so quick and easy to do. Kristen was great! We will be back.

1 /5 clarissa singson: My kids go here for quite a while now, but this practice with office manager was so unprofessional, they dont call you to remind you, instead text you, whed you busy at work and get lot of text and are text get buried, call is common courtesy with any provider office to call patient to remind the appointment and leave message if did not answer, so then two of my kids was charge for no show fee $50 each when the appointment was schedule 6 months ago and not call us instead of text. notr called the other parents, So i called the office talked to the office manager about it and i was still talking and requesting the document i signed that i agree that we be remind only by text but told her she call me last Oct 2024. The office call and left a message about the appointment and we maid the appointment, and not the appointment on april 2025 and she said i have busy job here too ,is not many problem if you are busy but is you job to call patient to remind, and she HANG UP on me when im still talking, my message to that Manager i dont appreciation her hang up on me when im still talking, You are so unprofessional as a manager with angry patients you should know better to handle the situation not to hang up and be unprofessional that you know will encounter a lot of angry patient with any profession you are in,and you dont know how to handle the situation as in customer service, you probably need to find a difference profession. so now will find a different dentist for my kids, il will not deal with that unprofessional manager. to bad the doctor was nice.