1 /5 Amber C: Been going here for years and absolutely love Dr. Tuneberg this review is not about him or the dental assistants. They are all lovely people. I recently looked into getting Invisalign and saw Dr. V. I was told someone would follow up with me the week after. Finally after waiting a month and several non-returned phone calls later I was told to come in and set up a financial agreement. I was given said financial agreement form for $2500. I was told to check with my insurance to see how much they would cover and call them back. I was told they didn’t do this because the girl handling these is back up and swamped. I did as they said and followed up. The rep (Becky) who answered the phone got snippy with me saying it cost a minimum of $3500 and proceeed to tell me I was never quoted $2500. Again another 2 weeks of waiting on a callback from them I’m finally told “oh we made a billing error” your costs is actually $3000 before insurance but it will be cheaper since there’s a write off involved as well and you’ll receive a letter from your insurance co. Pretty ticked about the extra $500 but I move past it. Fast forward to yesterday I recieve a letter from my insurance and Dr. V is charging $5800. Mind you this is only for 4 months of treatment. Then to try to gaslight me saying I was never told it would be $3k is crazy. Which I was told this info by rep (Amy) $2500 to $5800 is a hefty “little billing error” this experience has me rethinking if I even want to continue my dental services here.
