1 /5 Victoria Brown Cress: I held off long enough before writing as I gave them a chance to correct the problem.
I am so incredibly disappointed with my experience at Image Nail Salon. I paid $65 for a no-chip manicure with dip powder holo on top, which always lasts at least 3 weeks—sometimes even a month. I get this exact manicure regularly, but my usual place was closed, so I decided to give Image a try. What a huge mistake and complete waste of time!
The initial appointment took 2 hours(norm is 1 hr or under), even though they assured me it wouldn’t take more than an hour. Because of this and their incompetence, I came back to work late. To make matters worse, the manicure chipped within 2 days! I went back to have it fixed, and they had to redo every single nail because all of them were chipping. Not just one. I could maybe understand but nope. Either the tech is awful or polish supplies is old. Or both,which is what I’m banking on.
The same technician who originally messed up was assigned to redo my nails, which made no sense. She was extremely rough and caused me pain—I’ve never been hurt at any nail salon before. To top it off, her bosses were berating her, and she seemed to take out her frustration on me. It was so uncomfortable and unprofessional. On all parts.
Do yourself a favor and avoid this place at all costs. Just go down the block where the staff are experts and actually value your time. Literally 4 nail salons within 1 block of this trash can. This experience was a nightmare from start to finish. Never again!
