Joliet Oral Surgeons - Joliet (IL)

1 /5 Shana Schell: Like others have said 1 star is more then they deserve... I got my wisdom teeth pulled over 2 months ago. While I was there they acted like they did an X-ray (that I had to pay for out of pocket) because they said they never got the X-rays from my dentist who scheduled my appointment for me, whatever. But I have yet to see a claim through my insurance. I called a month ago they said they sent the claim to the wrong Delta Dental of Illinois and that is was sent off to the right one... Here we are another month out and still no claim. Im beyond livid as I had to pay cash for the entire procedure. About 1000$ they said my insurance wouldnt cover. I pay cash for my insurance and find that hard to believe as well. So I will be calling every hour today until I get answers.

1 /5 Itzel Heidler: I called for an appointment to get all 4 wisdom teeth extractions. Shelly was the person I spoke with. First off, I am glad I had the bad experience over the phone with her because if this is the type of attitude the front desk receptionist has towards potential clients I dont want to find out what the service is like for actual clients. Shelly had a snippy attitude, not patient at all, sounded rushed/annoyed over the phone and was not pleasant at all. I read all the 1 star reviews AND still decided to give them a chance by trying to book an appointment with them. Heres a tip : Please re-train Shelly in her customer service skills because it is costing the company money. I will be taking my business elsewhere. Edit 01/28/2025 Reply to this business response to my review:: You are correct, I am not a patient and will NEVER visit this office but I am still allowed to review the interaction I had with your staff over the phone. As per my review, I never stated that I was a patient or that I visited the office in person (reading is fundamental). My 1 star review is not based on the fact that the receptionist asked me the state of my insurance its the fact that she was annoyed because she had to do her job. I had zero issues scheduling a consultation with a different oral surgeon.

5 /5 angela debell: I just want to start this review off with a positive note about especially after reading some of these other untruthful reviews about money and payments etc… 2 weeks ago I had my wisdom teeth removed by Dr. Sheive who was absolutely professional and well experienced. His staff as well is very professional. I think people have a hard time with maybe “how direct” they are! But the are a private network that does work with Medicaid and they will let you know right up front how much you will be paying out of pocket. Yes, because they are a PRIVATE network catch that word that you will have to pay some out of pocket fees. So don’t expect free! Medicaid does not mean free!!!! Not here!!! And yes, it does take a few weeks for them to work with the insurance company to get you into their clinic, so have some patience! If you can’t wait and can’t pay…. Go else where! But I felt they were VERY professional and did an amazing job! I am having no issues again as it has been a couple weeks post surgery!! Thanks Joliet Oral Surgeons for relieving my pain!!

1 /5 nikky ambriz: I went here, and my surgery went well, but I paid 1925.89 for my surgery. My patient responsibility was $999, and they said I would only be refunded $130. If anyone knows how to do basic math, they know thats not correct. They charged $200 for an unspecified procedure and put it under a code that is not normally covered by insurance and wouldnt tell me what that $200 charge was for. So, since my insurance did not cover that $200 charge, my patient responsibility is now $1199. So again, it still doesnt make sense why I would only get $130 back. When they were called out for this, the woman on the phone who was supposedly the manager yelled at me. I calmly said, "I just want my money back, and this isnt making any sense. im not trying to be difficult. If you spent this much money and you were told you werent getting the full refund, youd be upset too. " Its been 3 months since my surgery, and I havent gotten any of my money back. My insurance said if they continue down this path, we will work together to report them for fraud. I warn you all to stay away. Update: 6/18/23 they still havent given a single penny back, and I reported them to the BBB. Again, stay away and do not give them your money. Second update: my insurance covered the surgery. Since you decided to reply a year later and STILL HAVENT GIVEN ME A REFUND. As specified in my tangent,they did not cover the "foam" because even on the phone, the insurance were only told by that rude manager at the time, "it was probably extra anesthesia" never gel foam. It was put under an UNSPECIFIED CODE that isnt covered by insurance. I was even told by your office that whatever I overpaid for that your establishment would reimburse me and your office still hasnt. Not even the $130 you guys claimed to have given me to the BBB. I have just been shit out of luck when it comes to getting my $726.89 back from you. My review isnt going to change because your establishment stole my money and got away with it. My insurance and I even tried calling many times. You guys ignored our calls to get this taken care of. GIVE ME MY MONEY. Dont try and blame my insurance for your mess up when you should have given me a refund a year ago.

1 /5 Colton Allen: I had all 4 of my wisdom teeth removed. First of all, getting in there to have it done at all took 6+months because they never answer their phone or call back after you leave a voicemail. Today is day 7 of recovery and my pain has gotten worse every day since the extraction. When I did manage to speak to them about some nerve damage that seems to have come up since the surgery they said it wouldn’t have been from anything they did and got defensive about it and said they can’t do anything to help me. I’ve been trying to contact them about the healing process and have not gotten a call back for like 4 days now. They sent my prescription to the pharmacy twice and I haven’t been able to talk to them to find out if I’m supposed to be taking the second script or if taking it will make things worse. The pharmacy said it doesn’t make sense that I would have a second round of the meds but they also haven’t been able to contact them. This place wants to get you in the door, get your money and then ignore you when things don’t go right. I wouldn’t be surprised if they have some lawsuits in their past and they probably have more coming in the future. I shouldn’t be having to go to the er to see if my wounds from surgery are healing correctly, I should be able to contact the people who did it but they’ve made it not possible to do so.