1 /5 Patricia Creighton: I rarely leave reviews, but my experience at Manus Dental in Yorkville was so frustrating that I feel compelled to warn others.
I originally went in for a simple cleaning, which turned into an absolute nightmare. Without informing me, they included a fluoride treatment that wasn’t covered by my insurance. I was then told I needed a crown on a tooth that would also require a root canal.
I scheduled the root canal at their office, and during the procedure, the dentist broke my tooth beyond repair. I was told it now needed to be extracted and replaced with a permanent bridge. I was given a quote that detailed what insurance would cover and what my out-of-pocket costs would be. With no real choice, I moved forward.
After paying in full for the extraction and bridge, I thought the ordeal was over—until I received a surprise bill in the mail for an additional $677. When I went back to the office, I was told that my insurance didn’t cover the bridge after all. I contacted my insurance company and was informed that Manus Dental had submitted a claim for a two-tooth bridge, which was incorrect.
I returned to the dental office to explain the mistake and requested they correct the documentation. They never did. For over six months, my insurance company and I attempted to get the proper paperwork from them. Manus Dental either refused or failed to provide it.
