1 /5 L Coats: My last few experiences at Maria’s have not been pleasant. Initially, they were very attentive to me being a new customer and aimed to please. However, the last few times have not been satisfactory. I have known of her for years as I was a regular at Twin Nails when she, her husband and daughter worked there several years back. I have always been supportive and encouraging to her branching off and establishing her own lane. However, as of today, this will be my last time attending her location or supporting her business. I have found that the better nail techs tend to cater to certain individuals more so than others. The shop was full with children, running around and unattended to. This is normal. Although I spend a significant amount of money, the service does not match the fee. There is a language barrier so whenever there’s a need to communicate an issue or concern, more likely than not, it has to be communicated through Maria, who tends to be easily agitated by any complaint. Because I am professional and respect people’s time, I have always paid the full price and left a tip. After today, I don’t recommend anyone to this nail salon. Better luck to those, where there is no language barrier. When raising a concern today, Maria stated in front of the entire salon that I always complain about something. She never took the time to speak to me or acknowledge my issue (never does) which could have easily been addressed and corrected. Instead, I was charged the full price and left unsatisfied. In the past, I wanted to be supportive . But now, I realize and believe that customer service is NOT their top priority. I rarely make reviews, but after today, I felt like it needed to be acknowledged. I don’t recommend Maria‘s Nails. I paid $75 for a basic, pedicure. She spent the most time rubbing my legs with lotion, that I requested her NOT to do bc the lotion breaks me out. But she did it anyway.
To your unprofessional response:
I wanted to take a moment to respond to the comments made regarding my recent experience at your salon.
Your assumptions about my experiences at other salons are exactly why I felt compelled to leave a review. I found the tone and manner in which I was treated to be unprofessional and, frankly, dismissive—particularly toward a customer who may not share your cultural background. I want to clarify that I have always appreciated the service at Twin Nails, and any time I’ve had a concern there, it was addressed respectfully and without defensiveness or attitude.
I do not “shop around” as was suggested. I have a regular salon I visit consistently, and only visit your location when they are unavailable. That is the only reason you may not see me often.
My intent in leaving feedback was not to disparage your business, but to bring awareness to how your responses to customer concerns may come across. Not every customer will be fully satisfied, but it is part of professional customer service to respond with openness and courtesy. If you felt that I was not a valued customer, there was always the option to decline service rather than continue accepting my business without making any effort to accommodate my concerns. The fact that you mention me not having enough money on my card is completely ridiculous. You failed to mention that you were paid in full before I left your salon.
I hope this message is received in the spirit intended—as honest feedback from a customer who simply wanted to be treated with fairness and respect.
