1 /5 Canterbury Connie “The Keya and Grandma Show”: My daughter experienced an unfortunate incident after a recent pedicure, resulting in a toe infection that required antibiotics. She contacted the salon for a refund. However, the resolution process was far from satisfactory. The nail technician, lacking in apology, insisted on removing polish from the affected toe before processing the refund.
Despite my daughters initial assumption that the technician only intended to inspect the toe, it became apparent that a complete polish removal was expected. My daughter did not allow her to remove all the polish. To her surprise, the technician issued a refund of $25, justifying the amount by the polish retained.
Upon questioning the adequacy of the reimbursement, my daughter revealed the severity of her situation – having visited urgent care and being prescribed antibiotics. Only then did the technician reluctantly provide the full refund. The evident use of unclean tools leading to the infection, coupled with the lackluster customer service during the refund process, leaves much to be desired. Considering these issues, I advise seeking services elsewhere.
