Nordstrom Rack - Wheaton (IL)

1 /5 daniel martinez: It is unfortunate that we have come to a point where no one will accept responsibility for anything. I cant return shoes that are acknowledged as having a defect by the manufacturer. Not to mention that there is a class action lawsuit against the manufacturer of OnCloud for this very defect. OnCloud is not my vendor. I didnt buy my shoes from OnCloud. I bought them from Nordstrom Rack. Nordstrom Rack should return them.

1 /5 Jorden H.: Please train the people working the fitting rooms. I unfortunately had more than 15 items (you can only bring 15 in dressing room) so the employee took 4 from me. Within 20 minutes of trying on the 15 items, my 4 other items were gone. The blonde lady employee then tried to blame me because I put it on a rack that it shouldn’t have gone on. I reminded her that she took the items from me and I had no part of putting them on the wrong rack. Please do better… I understand why people only online shop after this experience.

1 /5 Matthew Mallinson: CHECK YOUR PRICETAGS BEFORE PURCHASE!! I purchased a pair of jeans for $86 which I needed to return 2 days later.. when I went to make the return the manager informed me that the price tag (still attached to the jeans) did not match the jeans. This was correct as the price tag showed a different waist size/fit. This was missed by me as ALL of the jeans on the rack are $86. The manager then tells me that the jeans are actually only worth $34 (so they over charged me by $52).. If I wanted a refund for the price I PAID, I would need to bring in the pair of jeans associated with the tag which do not exist. I was rudely advised I need to come back the next day to work it out with the GM. The next day, the GM acknowledges the same issue but continues to question why the tag didn’t match. After going back and forth she rudely gave me my money back with no apology for the issues THEY caused. This was clearly a mistake on their end that they refused to acknowledge and proceeded to victimize me for wanting to return the clothing I bought for the value I bought it for.

3 /5 mich c: cashiers were really friendly but this blonde employee in the dressing rooms was very rude felt kinda racist in today’s world, i could hear her going back and forth with another customer as i was trying on clothes in the dressing rooms, cashiers were awesome though!