East Bank Club - Chicago (IL)

4 /5 karina k: If you join as a couple, it is a lot cheaper than paying $275 per person and if it’s a couple is $455 for two people. The location is beautiful because it’s right on the river and you can suntan on the roof and lots and lots of people going swimming so it will be more of a social gathering benefit Jim in some ways. But seriously this place is massive and you will find everything you need here. The location is beautiful however, the closest blue line station is grand and it’s about a .8 mile walk from the CTA. And there is really not much parking here unless you are lucky to find street parking or street metered parking.

5 /5 mj Weber: Its a wow, huge, and high-end gym. All the amenities are available at your convenience—a vast swimming pool, spa, coffee shop, and apparel shop. Magnificent view in the city while running on the track. There is a variety of exercise equipment available. So many locker rooms, nice showers, sauna, and an elegant dressing room. Highly recommended.Great place.

1 /5 Nick: Really want to love this place, but they make it difficult. Facilities are definitely good, probably unmatched in the city. But they way oversell their memberships. The gym is borderline unusable at peak times, and with the current renovations, having to queue for a shower after a workout is common. And then theres the upcharging for everything. Parking? Costs extra. Tennis? Extra. Food and drinks at the club restaurant? Not competitively priced at all. I definitely enjoy some of the facilities (pools, co-working space), but for the price I expected better. Edit: dropping this to one star. If you lift weights and cant get here at non peak hours, the gym is not fit for purpose. Im routinely having to abandon my workout to go walk on the treadmill instead, because theres nothing available in the weight room. If not for the giant initiation fee I paid earlier this year, Id cancel my membership.

1 /5 Viraj: Unprofessional behavior from a trainer. I was using a bench when the trainer and her client set up directly in front of me because their mirror view was obstructed—even though an open bench was available on the other side. When I politely asked them to move to that open bench, they sighed, scoffed, and told me to move instead. As a person of color, the double standard was hard to miss. And this isn’t an isolated incident — I’ve noticed similar complaints in other recent reviews. It’s clear management needs to take a hard look at the kind of “professionals” they’re hiring. Edit: another ridiculous interaction. The membership services lady (not the check-in team) acts like she owns the entire building. Every time I’ve interacted with her, she communicates in these condescending facial expressions that make you feel like you’re inconveniencing her just by asking a simple question. The manager that morning wasn’t any better. Honestly, I’ve had better customer service at fast-food restaurants. The staffing choices here are getting wild — almost hilarious if it wasn’t a place we pay a premium for.

1 /5 McKenzie Gast: My boyfriend and I came to the club on guest passes and parked in the garage. We read the sign carefully, and it said a $50 charge applies if you leave the Club without your car. Since we stayed the whole time, we thought we were following the rules. After being there a little over 6 hours, we were told we’d be charged $50s at the pay kiosk. We went to the desk to have the amount corrected per what we thought the signage explained. We were told to speak with a manager. When he came over, he immediately had an attitude. We explained how the sign was misleading, and instead of listening, he talked down to us and tried to make us appear unintelligent — even saying no one else had ever misread it before. Felt as though I was getting mansplained. Both my boyfriend and myself work in hospitality, so we understand how important it is to treat guests with respect. Unfortunately, that wasn’t our experience here. I highly recommend this gentleman finds a new profession outside of customer care relations. Really disappointed by how dismissive and unkind the interaction was. We were viewing in hopes to possibly transfer from the other local Luxury gym and this was enough to say no.