Allan Mubiru I recently brought my car to Midas on Adlai Stevenson Drive, Springfield, IL, on 4/28/25 for brake repairs, and unfortunately, my experience was less than satisfactory. The initial service included replacing brake pads and rotors, and they first inspected my car regarding the problems I was experiencing (I have a PDF of that inspection). Initially, the parking brake actuator was noted as okay, but after they installed the parts, I was informed that there was now a problem.
The technician mentioned that the caliper was overextended, which caused complications with the brake sensor. This was surprising, especially since their initial inspection indicated everything was fine. After their service, I noticed a blinking park light on the dashboard, which was a new issue.
Additionally, the inspection sheet reports a time of 12:30, yet I arrived at the shop at 1:30. I’m puzzled about how they completed the inspection before I even arrived.
I expected a higher standard of care and thoroughness, particularly with such critical components of my vehicle. When I raised my concerns, the staff did not provide a clear solution or take ownership of the problem. It seems random that this issue arose after installation, leading me to suspect something was done incorrectly during the process. Now, they are asking me to pay $412.59 to fix the problem that emerged after their service, despite having already paid for the initial repairs that reflected on the inspection report. When i requested a new report that indicates the flashing light on my dashboard they ignored my request.
I recommend potential customers to be cautious and ensure that all aspects of their vehicle are thoroughly checked and documented. I hope my experience helps others make informed decisions.
1 /5
Steve Gragert Amazing service! Aaron White and the staff got us scheduled on a VERY busy Saturday morning and they stayed late (after normal business hours) and completed my son’s car repair that evening! Very friendly, respectful and gracious! HIGHLY recommend! 5 stars!
5 /5