Aspen Dental - Marion, IL - Marion (IL)

1 /5 beth fletcher: HORRIFIC EXPERIENCE. My elderly (87yo) mother went to them to check on a tooth. They extracted it and told her the bill was $180. She then received another bill for $29.00 almost two weeks later. When I went into the office and questioned why she got charged an additional amount after she was told the $180 (no insurance involved...she paid with a check) the "supervisor" got HATEFUL because I questioned it! If they were waiting on insurance that would have been understandable but this was a cash service for her. When I called Customer Service they blew it off stating she signed the responsibility form and that I should refer to that. She would have paid the amount at the time if it were different. I think they forgot to add a charge that day.....and that is on them! You cant tell a cash paying customer one amount for the day and then bill for an additional amount later....that is just wrong! Its not the money, it is the principle of the matter now. What keeps them from just repeatedly billing for more and more in the future?! DO NOT RECOMMEND THEIR SERVICES AT ALL! The facility is nasty, the staff is terrible and customer service does nothing. Doesnt even deserve one star!!

1 /5 Leatha Barber: Overall, service was poor, one tech training newly employed staff while working understaff. Waited over an hour for X-rays, hygienist was condescending instead of educating pt and overly explained how professional she was. The actual dentist did okay. Waited over an hour for receptionist staff to do consult with pricing, I finally walked toward the front to and was stopped by hygienist that directed me to the front so receptionist could go over pricing. I informed I had been waiting 45 min to hour for them to talk with me, 3 receptionist, 1 talking on landline phone, one doing something with her personal phone and one had a stunned look on her face. I asked why no one has come to talk with me about pricing and they replied they didn’t know I was waiting. So I stopped on the side desk for pricing and was told I could wait out in the lobby and talk through the front window. I explained to them I was a social worker and that is a violation of my HIPAA rights to talk openly about my information to a room full of people. Receptionist stated you can stay right here then. I went in for teeth cleaning and a crown for possibly 1 or 2 teeth, they adding in two partials totaling over $8000 with my insurance paying maybe $800.

1 /5 Stephanie Hudson: The gentleman that did my x-rays was very nice and talkative. The rooms were dirty and the bathroom was absolutely disgusting! I hope the workers use a different restroom if they are being hygienic at all. Concerning enough in a medical office and people who are touching inside your mouth! They add ridiculous charges to your bill (like $200 for a tooth brush) and get snippy when you ask them to remove it or tell you that you have to request it from the dentist who will tell you that you absolutely need it and pretends not to fully understand you. The billing is incorrect, they did not charge me the full amount they had estimated and I thought it was due to my request to remove the additional unnecessary charges (I did not take the toothbrush), but no, they instead sent me to collections for the unpaid amount. I never got a bill, email or text from them about any unpaid balance. They also did this to my 20 year old autistic son who was working on building his credit. Now he has a claim against him. Its theft for poor service is what it is.

1 /5 Ashley G: Booked 2 appointments together for 2 kids a month ago. 45 minutes before the appointment they informed me through a text (no call) that the appointments were cancelled. When I called, I was informed they were booked incorrectly and couldnt do 2 appointments back to back. After reading more recent reviews, it is a blessing.

1 /5 Sage Lively: I went here a few years ago and not only did they try to charge me for services I already paid for, but they told me that I NEEDED to get my wisdom teeth taken out and it could cause issues if I didnt because they werent going to be able to grow in. Honestly, Im glad they tried to scam me because it left a poor impression on me and I didnt undergo a wisdom tooth extraction and I got a new dentist where I live now and my wisdom teeth are perfectly fine and growing in as they should. I also heard awful stories of aspen dental causing issues with other peoples teeth. I do not recommend going here at all