Jiayang Lin I never go out of my way to leave reviews, but I feel compelled to leave one after this experience. My car’s alternator failed the other day, and I called around a couple shops to see who could take me without an appointment. My friends and family that I spoke to told me it should be around 300-400 to replace and fix (labor included). I was also told that because the part was near the top, it should only take an hour or so to fix. I called Rick’s and they said they could look at my car the next day. Unfortunately, I did not ask for a quote from Rick’s — I really should’ve because it would’ve saved me from this disaster. I get a call the next day, and get quoted $1379.96 for an oil change, alternator replacement, and a serpentine belt replacement. I do NOT have that type of money. I asked for just the alternator and was still quoted $962.47 — $326.00 for the part and over $400.00 in labor costs. I find it really hard to believe it would’ve taken three hours to replace a part near the top, and they wanted to charge me an additional hour of labor ($115.00) for charging the battery. At this point, I called a different shop and was quoted $370.00 for the same service (ended up being $353.16) and I was in and out of the other shop in less than an hour. I also didn’t even need a belt replacement! The craziest part of it all is that when I came to Rick’s to take my car to the other shop, everything in my glove compartment and my central console was completely emptied out onto the passenger seat. It wasn’t neatly placed either, everything looked like it had been tossed randomly into the seat. I have never been to a shop that had needed to access anything in either area to fix something in the hood of the car. I also noticed that they had stolen my perfume from out of the glove compartment — not super expensive so it doesn’t matter, but it makes me wonder what else they stole. The only positive about this experience was Danielle, who was helpful with breaking down the costs for me. However, I felt like I was being scammed as a female college student, and I do not recommend anyone, especially other UIUC students, come here. Please save yourself the time and the money from the diagnostic fee of $121.00 (for a diagnosis that I literally told them on the phone previously) and don’t come here!
1 /5
Khloe Williams This place is absolutely amazing I drive a Range Rover sport and go to school in Champaign where there are no Land Rover dealerships so I called around and no local shops even Midas could work on my car until I was recommended ricks by another local mechanic and I had my car towed there and they fixed it in a matter of hours!! Their prices are very reasonable they are very transparent which is amazing considering im a college student away from home and they work on and have experience working with luxury brand vehicles!!! I will 110% be going back to this place whenever my car needs servicing especially in a pinch!! 10/10 recommend!!
5 /5