Central Dupage Dental Group - Wheaton (IL)

2 /5 Majestic Mango: Nice front desk staff, but they never answer the phone. I would have given 5 stars if my previous dentist was still there. They had great, communicating staff. Now, not so much. The current dentist was poor. Missed a cavity when they already told me there were none. There was no communication about the status of my teeth. No communication about procedures. You need to call while theyre open to get a call back. If you do so outside of office hours, theyll never return your call. It takes weeks to cancel appointments. The wait time for appointments is roughly 2 months, sometimes half a year! I would recommend you avoid this place now.

5 /5 Smith Judy (JellyJam Paper Creations): Our family has been seeing Dr. Giustino for the past 2 years and feel we have received excellent care. He is kind and answers all of my questions. He recently did a crown for me and I was very happy with his work. I have had 3 crowns in the past 20 years, and this was by far the most pain free and well fitting. His office staff is very nice and explains all charges prior to the procedure.

1 /5 Prince Ren: Animal doesn’t change its color. Now they call themselves ProCare Dental under insurance plan, probably of poor reputation. Yet one thing remains constant - extremely poor customer service. I am at a loss to see 5 star reviews - friendly service? Amazon kicks out tens of thousands of Chinese sellers because of fake reviews. You can set up an appointment purely by luck and then you are at their mercy … you can’t check with them about the charge, talk to the dentist … because they won’t let you.

1 /5 Melissa Pedersen: Horrific. Jennifer Enriquez, the office "manager" lacks any empathy for anyone. I was running late with my twins, I called and asked if I needed to reschedule, she said to come in as long as it wasnt 15 minutes past the time. We were in the building by 10 minutes past. I had to search for the right elevator, then navigate the labyrinth of offices downstairs. I got to their office 21 minutes past. Even though I had called, made them aware and asked ahead of time if I needed to reschedule, when I got there the receptionist looked worried. She said she would ask the doctor. She never got the chance. Jennifer appeared from her office behind the desk and said no absolutely not no one is asking the doctor your twins will not be seen today. I was taken aback by her unwillingness and down right refusal to compromise. I asked her if this is how she runs her office and she said yes. She then told me that the school forms were due 10/15/2017 and looked at me in the most condescending way a person could look. I told her that our district forms were due 5/15/2017 and asked if she was trying to say something about me. She only smirked. All in front of my children. I asked for the name and number of her manager and she gave me a FAX NUMBER. I did get ahold of corporate and they are investigating her. I have panic disorder and let there in a complete panic attack. There was no reason for her to be so incredibly rude. She refused to even talk to the doctor. Things happen and people have issues that cause them to be late. In my case is was twin boys, one getting out of class late and the other one afraid of elevators, which I let her know about. I asked her for an apology for her rudeness and attitude. She refused and said no I am not going to do that. I worked for 13 years in the banking industry and have managed branches. By the book is not always possible in every situation. There are people and situations that require us to go with the flow. She needs a lesson in humility and a lesson in flexibility. We do not know what clients are experiencing in their day to day lives and being in the health care industry it is so important to be mindful of that.